Sydney Dickerson
South Saint Paul,MN
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
3
3
years of professional experience
Work History
Lead Ramp Service Agent
Sun Country
Minneapolis, MN
12.2023 - Current
- Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
- Conducted daily safety inspections of ground service equipment.
- Maintained communication between flight crew members and ground personnel regarding weight and balance information for each flight.
- Verified accuracy of manifests against actual cargo loads being loaded onto aircrafts.
- Inspected cargo holds prior to loading and unloading for any foreign objects or debris that may cause damage during flight.
- Managed passenger services activities including wheelchair services and special requests.
- Organized paperwork including load sheets, flight plans and manifest documents for each flight.
- Coordinated with other departments to ensure smooth flow of passengers, baggage, cargo, mail and freight from check-in to aircraft departure.
- Followed up on discrepancies related to freight movement and assisted in resolving them quickly.
- Assisted in directing ground support equipment operators while they maneuver aircraft within limited areas on the airfield or ramps.
- Loaded and unloaded baggage carts as required by customer airlines.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Personal Care Assistant
Best Care Agency
St Paul, MN
09.2022 - Current
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Administered medication under supervision of a registered nurse or physician.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Customer Service Representative
Goodwill Store
Eagan, MN
05.2021 - 09.2022
- Attended meetings with other staff members regarding updates on donation activity.
- Processed donor donations in a timely manner.
- Performed administrative tasks such as data entry, filing.
- Collaborated with other departments to ensure smooth operations.
- Monitored inventory levels of donated items.
- Provided guidance to volunteers in processing donations.
- Verified donor eligibility for tax-deductible contributions.
Education
High School Diploma -
South St Paul High School
South St Paul06-2021
Skills
- Arrival/departure procedures
- Flexible Schedule
- Inclement Weather Tolerance
- Heavy Lifting
- Team Leadership
- Workload Management
- Problem-Solving
- Pushback Certified
- Safety Management
Timeline
Lead Ramp Service Agent
Sun Country
12.2023 - Current
Personal Care Assistant
Best Care Agency
09.2022 - Current
Customer Service Representative
Goodwill Store
05.2021 - 09.2022
High School Diploma -
South St Paul High School
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