Summary
Overview
Work History
Education
Skills
Timeline
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SYDNEY DICKINSON

Derry

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Health Plans Inc
08.2024 - Current
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Assessed customer needs and recommended suitable insurance policies.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • handled claims for providers and members
  • Negotiated solutions between policyholders and company, finding common ground for disputes.
  • Processed insurance claims to ensure timely support for customers in need.
  • Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
  • Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
  • Reduced processing time for claims, aiding in quicker customer resolutions.

Leave of Absence Coordinator

Ahold Delhaize
06.2022 - 10.2023
  • Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
  • Optimized workflow efficiency by integrating automated systems for tracking employee absences and calculating eligibility for various types of leave benefits.
  • This was a remote temp role. This job included handling incoming tickets for associates who needed to go out on leave, data entry, communication with associates and their stores/managers via email and phone,gathering and sending correct paperwork for associates, walking associates through paperwork, informing associates on their coverage, following HIPPA and handled associates sensitive information from doctors,calling and leaving voicemails for associates following up on paperwork and updates on their leaves, using multiple different systems as well as microsoft excel and spreadsheets

Fast Food Worker

Amatoes
06.2018 - 05.2019
  • Kept customer and food preparation areas clean and well-organized
  • Operated cash register and received payment from customers in cash or credit form
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards
  • Recorded customer orders and communicated clearly to confirm each order
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Greeted customers to take food orders and provide information about menus
  • Completed side tasks by restocking condiments and cleaning refrigerators
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards

Education

Some College (No Degree) - Human Resources Management

Southern Maine Community College
South Portland, ME
06-2027

High School Diploma - undefined

Scarborough High School
Scarborough, ME
06.2021

Skills

  • Decision Making
  • Policy Interpretation
  • Leave of Absence Transitions
  • Adaptable to Changing Conditions
  • Strategic Planning
  • Willingness to Learn
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Representative

Health Plans Inc
08.2024 - Current

Leave of Absence Coordinator

Ahold Delhaize
06.2022 - 10.2023

Fast Food Worker

Amatoes
06.2018 - 05.2019

High School Diploma - undefined

Scarborough High School

Some College (No Degree) - Human Resources Management

Southern Maine Community College

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SYDNEY DICKINSON