Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sydney Drahota

Norfolk,NE

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
Norfolk, NE
07.2023 - Current
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Led team meetings to communicate targets, share updates, and gather feedback.

Housekeeper

Hilton Garden Inn Hotel
Omaha, NE
01.2023 - 07.2023
  • Maintained and organized cleaning supplies stock.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Sanitized all areas of the hotel lobby and public restrooms.

Shift Manager

McDonald's
Norfolk, NE
07.2018 - 12.2022
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Ensured compliance with health and safety regulations.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Coached employees on interactions with customers to drive exceptional service.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Assisted in resolving escalated customer service issues in a timely manner.

Education

Associate of Arts - Criminal Justice

Northeast Community College
Norfolk, NE
05-2028

High School Diploma -

Norfolk Senior High School
Norfolk
05-2018

Skills

  • Time management
  • POS software
  • Training and development
  • Supply and inventory management
  • Team leadership
  • Detail-oriented
  • Problem solving
  • Computer literacy

Certification

  • Food Safety Certified

References

References available upon request.

Timeline

Department Manager

McDonald's
07.2023 - Current

Housekeeper

Hilton Garden Inn Hotel
01.2023 - 07.2023

Shift Manager

McDonald's
07.2018 - 12.2022

Associate of Arts - Criminal Justice

Northeast Community College

High School Diploma -

Norfolk Senior High School

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Sydney Drahota