Sydney Dunn
Boulder,CO
Summary
Proven leader with a strong record of improving customer satisfaction and team performance. Experienced in team leadership and problem-solving, with a talent for resolving conflicts and enhancing service delivery. Skilled in communication and consistently meeting goals on time.
Overview
4
4
years of professional experience
Work History
Manager
MAD Greens
09.2020 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Concession Stand Worker
Denver Convention Center
02.2020 - 04.2020
- Used cash register to tender change and process cash and credit card payments.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Education
No Degree - Psychology
University of Colorado At Boulder
Boulder, CO05.2026
High School Diploma -
Highlands Ranch High School
Highlands Ranch, CO05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
MAD Greens
09.2020 - 07.2024
Concession Stand Worker
Denver Convention Center
02.2020 - 04.2020
No Degree - Psychology
University of Colorado At Boulder
High School Diploma -
Highlands Ranch High School
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