Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sydney Engar

Fayetteville

Summary

Dynamic and detail-oriented Optometrist Assistant at Monica Nguyen O.D., skilled in patient care coordination and visual field testing. Proven ability to enhance workflow efficiency and deliver exceptional customer service, fostering positive patient relationships. Recognized for strong problem-solving abilities and effective communication, contributing to a welcoming and organized clinical environment.

Knowledgeable with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Overview

4
4
years of professional experience

Work History

Optometrist Assistant

Monica Nguyen O.D.
09.2024 - 08.2025
  • Assisted optometrists with patient preparation and examination processes.
  • Provided exceptional customer service by addressing patient inquiries and concerns.
  • Learned to perform preliminary tests, including visual acuity and tonometry measurements.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Collaborated with team members to enhance workflow efficiency in a fast-paced environment.
  • Engaged in continuous learning of optical products to assist patients effectively.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
  • Collaborated with team members to provide comprehensive support for optometrist during busy clinic hours or special events like vision screenings at local schools.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Hostess

Rodeo Goat
12.2023 - 09.2024
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Managed reservation system, coordinating guest flow during peak times.
  • Assisted waitstaff in delivering food and beverages, enhancing customer satisfaction.
  • Maintained cleanliness of dining area, upholding hygiene standards and guest comfort.
  • Adapted to changing priorities during busy shifts, demonstrating flexibility and teamwork.
  • Provided menu information and recommendations, improving overall dining experience.
  • Handled guest inquiries and concerns efficiently, promoting positive relationships.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Hostess

Standard Service
12.2022 - 12.2023
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Delivered pick-up and curbside orders to guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Server

Joe Willy's
04.2021 - 12.2022
  • Delivered exceptional customer service to enhance dining experience and promote customer loyalty.
  • Managed order entry and processing using POS systems to ensure accurate billing and timely service.
  • Collaborated with kitchen staff to coordinate meal preparation and optimize food delivery efficiency.
  • Resolved customer complaints promptly to maintain satisfaction and uphold restaurant reputation.
  • Maintained cleanliness and organization of dining area to create a welcoming environment for guests.
  • Assisted in inventory management by tracking stock levels and reporting shortages to management.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

University of Arkansas
Fayetteville, AR
05-2029

High School Diploma -

Rockwall-Heath Highschool
Rockwall, TX
05-2025

Skills

  • Visual field testing
  • Optical dispensing
  • Patient care coordination
  • Prescription interpretation
  • Diagnostic equipment operation
  • Report preparation
  • Optical lab communication
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Medical record maintenance
  • Contact lens instruction
  • Patient testing
  • Supply restocking
  • Scribing
  • Contact lens fitting
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Decision-making
  • Adaptability and flexibility
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Interpersonal skills

Interests

  • I enjoy helping others and giving back to the community
  • Pilates
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Animal Care
  • Fashion and Style
  • I like looking at the stars and learning about constellations
  • Watching Movies and TV Shows
  • Music
  • Adventure Travel
  • Fashion
  • Reading
  • Baking
  • Classical Singing
  • Film Critic
  • Psychology and Philosophy


Timeline

Optometrist Assistant

Monica Nguyen O.D.
09.2024 - 08.2025

Hostess

Rodeo Goat
12.2023 - 09.2024

Hostess

Standard Service
12.2022 - 12.2023

Server

Joe Willy's
04.2021 - 12.2022

High School Diploma -

University of Arkansas

High School Diploma -

Rockwall-Heath Highschool

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