Sydney Engle
Alexandria,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Selling Specialist- Furniture and BeddingBackline
Macys Credit And Customer Service
09.2022 - Current
- Worked closely with manager to discuss opportunities for improvement on how ques are worked.
- Inform manager of trends that do not follow policy.
- Assisted manager in side projects.
- Eagerly take on new tasks that have been reassigned to backline team.
- Analyzed training documents for celerity and sent request for updates of missing information.
- Created new mismatch training Power point with more in depth information on how to work errors.
- Trained coworkers on resolving mismatch errors.
- Assist coworkers on resolving challenging issues that appear in backline queues.
- Discovered possible issues within software that was duplicating deposits and worked with appropriate team to resolve issues.
- Work closely with store managers on mismatch process, to resolve errors quickly and efficiently.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Specialist
Coin Server
06.2020 - 09.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Finishing Department Supervisor
Mcc label
09.2015 - 06.2020
- Applied leadership and technical skills to facilitate safe and effective department operations.
- Managed and motivated team of 30 employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Identified process improvement areas and employee professional development needs through observations, interactions and production floor walk-throughs.
- Created reports and scheduled production requirements in Excel to facilitate department operations.
- Informed leadership of problems and situations that affected department performance and drove accountability by formulating solutions to resolve issues.
- Kept accurate and detailed records of personnel progress and productivity.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Lead Server
Buffalo Wings And Rings
07.2014 - 12.2015
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Addressed and resolved customer complaints and issues to increase
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Injections Supervisor
Sst conveyor
10.2013 - 06.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Exhibited strong working knowledge of material goods defects and made quick judgments regarding quality and usability
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Recorded numbers of units handled and moved using daily production sheets and work tickets
- Cross-trained existing employees to maximize team agility and performance.
Assembly, Machine Operator
Performance plastic
05.2013 - 10.2013
- Consistently exceeded company standards for efficiency and productivity
- Operated hand tools, including trimming knives, and cutters
- Consulted with production and engineering groups to address quality control issues
- Filled out daily log sheets quickly and correctly
- Notified appropriate support groups and leaders about functional and process failures
- Occasionally filled in for lead operator and performed all necessary duties
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Monitored production operations for compliance with specifications and promptly reported defects
- Inspected outbound shipments and conducted random sampling to ensure quality.
Assistant Manager
Royal taj
02.2011 - 05.2013
- Managed team of 12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Rectified guest complaints quickly and efficiently.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Data Science Concentration in Project Management
Sothern New Hampshire University
Manchester, NH12.2025
High School Diploma -
Glen Este Highschool
Cincinnati, OH05.2013
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Team Leadership
- Time Management
- Process Improvement
- Computer Skills
- Employee Coaching and Mentoring
- Performance Tracking and Evaluation
Timeline
Selling Specialist- Furniture and BeddingBackline
Macys Credit And Customer Service
09.2022 - Current
Customer Service Specialist
Coin Server
06.2020 - 09.2023
Finishing Department Supervisor
Mcc label
09.2015 - 06.2020
Lead Server
Buffalo Wings And Rings
07.2014 - 12.2015
Injections Supervisor
Sst conveyor
10.2013 - 06.2014
Assembly, Machine Operator
Performance plastic
05.2013 - 10.2013
Assistant Manager
Royal taj
02.2011 - 05.2013
Bachelor of Science - Data Science Concentration in Project Management
Sothern New Hampshire University
High School Diploma -
Glen Este Highschool
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