Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Faircloth

Mineral Springs,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Quality Assurance and Verification Specialist

Resident Research, LLC
04.2021 - Current
  • Streamlined QA processes by developing and implementing strategies to increase overall team efficiency.
  • Contributed to continuous improvement initiatives by providing constructive feedback for verification specialist during the processing period.
  • Streamlined the verification process by creating detailed checklists and guidelines to ensure consistency.
  • Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.
  • Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
  • Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.

Sales Associate

POpshelf
12.2020 - 04.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

Texas Roadhouse
11.2019 - 11.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Exercise Science - Pre-Physical Therapy

Wingate University
Wingate, NC

Skills

  • Quality Assurance
  • Proficient in Tazworks and Formsite
  • Documentation Management
  • Attention to detail
  • Cross-functional collaboration
  • Adaptability
  • Interpersonal skills
  • Conflict resolution
  • Team leadership
  • Customer service

Timeline

Quality Assurance and Verification Specialist

Resident Research, LLC
04.2021 - Current

Sales Associate

POpshelf
12.2020 - 04.2021

Server

Texas Roadhouse
11.2019 - 11.2020

Exercise Science - Pre-Physical Therapy

Wingate University

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Sydney Faircloth