Sydney Ficarra

• Served high customer volumes during special events, nights, and weekends.
• Coordinated efforts in restaurant drink preparation while overseeing both bar and floor.
• Handled daily preparation of sours and juices for cocktail mixes.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Elevated the guest experience by anticipating their needs proactively throughout their visit.
• Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
• Served food and beverages promptly with focused attention to customer needs.

• I directed and managed Garden Market Naples - an outdoor artisan market focused on sustainability and community engagement. I oversaw all aspects of operations, including vendor coordination, event logistics, and talent booking. Additionally, I led social media and marketing efforts to promote the market's unique blend of local vendors including live music, food, vintage, coffee, art, and crafts.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained a calm demeanor during high volume periods and special events.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Greeted customers upon entering the store and provided assistance.

• Assisted customers with finding the right product for their needs.

• Provided product information and answered customer questions

• Created price tags and merchandise signs for new items.

• Used product knowledge to suggest items to match client needs.

• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

•Stocked shelves with merchandise according to company standards.

• Completed transactions in an efficient manner while providing excellent customer service.

• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
• Prepared speciality coffee drinks such as Lattes, Cappuccinos, Americanos and Macchiatos.
• Assisted in the preparation of baked goods such as cookies, scones, muffins and cakes.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Operated cash registers to process customer payments.
• Monitored inventory levels of supplies and restocked when necessary.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Assisted customers with inquiries and merchandise location.

Executed the return and exchange process for merchandise.

Organized merchandise on shelves in alignment with company standards.

• Tracked inventory levels throughout the day and restocked items as needed