Sydney Flores
Phoenix,AZ
Summary
Proven to enhance patient satisfaction and increase revenue at Costco, I leverage documentation skills and exceptional interpersonal abilities to deliver superior service. Skilled in office management and patient counseling, my approach combines analytical thinking with active listening, driving improvements in both clinical outcomes and customer loyalty. History of satisfying patients, maintaining records and increasing sales with a hardworking and disciplined approach. Proficient in documentation, schedule coordination and office management. Familiar with audiology testing protocols and current device offerings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Hearing Instrument Specialist
Costco
11.2021 - Current
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Collaborated with audiologists and other professionals to develop individualized treatment plans for patients.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Contributed to team meetings by sharing insights from clinical experiences, discussing challenges faced during daily operations, suggesting improvements that could be made based on observations made while working with patients or colleagues throughout the day.
Fresh Depts., Merchandising, Membership, Inventory
Costco
07.2017 - Current
- Facilitated open communication channels between staff members to ensure smooth coordination of team operations.
- Established and maintained quality control standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
Licensed Massage Therapist
Self
01.2011 - 07.2017
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
Medical and Chiropractic Assistant, Lic. Massage
Third Street Clinic
10.2006 - 08.2011
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Enhanced patient trust and clinic reputation by promptly addressing concerns and feedback.
- Optimized inventory management for clinic supplies, ensuring availability and reducing unnecessary expenses.
- Contributed to reduction in administrative errors by meticulously updating and reviewing patient records.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Administrative Assistant
Allegro Financial
01.2005 - 12.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Server
Various
01.1999 - 01.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Hearing Aid Specialist - Speech And Hearing
International Hearing Society
Online04.2024
Licensed Massage Therapist - Medical, Therapeutic
Arizona School of Massage Therapy
Phoenix, AZ03.2007
Associate of Arts - Vocational High School, Marketing And Design
UNIVA
Guadalajara, Jalisco, Mexico05.2003
Skills
- Documentation skills
- Office Management
- Patient Counseling
- Multitasking Abilities
- Effective Communication
- Active Listening
- Decision-Making
- Self Motivation
- Analytical Thinking
- Interpersonal Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Hearing Instrument Specialist
Costco
11.2021 - Current
Fresh Depts., Merchandising, Membership, Inventory
Costco
07.2017 - Current
Licensed Massage Therapist
Self
01.2011 - 07.2017
Medical and Chiropractic Assistant, Lic. Massage
Third Street Clinic
10.2006 - 08.2011
Administrative Assistant
Allegro Financial
01.2005 - 12.2006
Server
Various
01.1999 - 01.2005
Hearing Aid Specialist - Speech And Hearing
International Hearing Society
Licensed Massage Therapist - Medical, Therapeutic
Arizona School of Massage Therapy
Associate of Arts - Vocational High School, Marketing And Design
UNIVA
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