Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sydney Forteau

Tampa

Summary

Professional with experience in insurance roles, specializing in administrative operations and customer service. Skilled in managing appointments, handling inquiries, and maintaining accurate records. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Excellent communication and organizational skills, ensuring efficient and positive interactions with clients and colleagues.

Overview

6
6
years of professional experience

Work History

Consumer Access Registration

Advent Health Tampa
05.2024 - Current
  • Facilitated communication between patients, providers, and insurance companies, resolving issues promptly and professionally.
  • Collaborated with healthcare professionals to provide seamless coordination of care for patients.
  • Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.

Shift Supervisor

CVS Health
07.2022 - 06.2024
  • Manage workflow and ensure all tasks are completed properly
  • Aid employees with any difficulties that may arise
  • Provide customer service by assisting with questions and problems
  • Train new employees on company standards, policies, and culture
  • Assist with inventory and incoming/outgoing shipments
  • Manage payroll systems
  • Manage money and ensure the accuracy of the drawers, deposit, & safes

Team Lead

Urban Air Adventure Park
01.2020 - 07.2022
  • Prioritize the safety of children during play while exhibiting superior customer service skills
  • Cross- trained to support several key areas across the business including Front Desk and Café
  • Set the standard for new and current employees
  • Handle customer concerns
  • Oversee employee activities
  • Train new employees on attraction operations and work expectations
  • Data Entry

Data Entry Coordinator

AAA The Auto Club Group
06.2019 - 07.2021
  • Indexing client policies & filing digitally
  • Verified accuracy of data entered into system to produce error-free reports.
  • Emailing insurance agents to verify the accuracy of documents
  • Inputting various documents into database
  • Completed data entry tasks with accuracy and efficiency.

Education

Howard W. Blake Senior High
Tampa, FL
05.2001 -

Hillsborough Community College
Tampa, FL
12-2025

Skills

Data Entry

Microsoft

Customer Service Phone Etiquette

Data entry proficiency

Accomplishments

  • 2044 Property & Casualty Personal Lines Insurance License
  • Adult and Pediatric First Aid/CPR/AED


Timeline

Consumer Access Registration

Advent Health Tampa
05.2024 - Current

Shift Supervisor

CVS Health
07.2022 - 06.2024

Team Lead

Urban Air Adventure Park
01.2020 - 07.2022

Data Entry Coordinator

AAA The Auto Club Group
06.2019 - 07.2021

Howard W. Blake Senior High
05.2001 -

Hillsborough Community College

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Sydney Forteau