Sydney Frierson
McDonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I hope to work with you soon!
Overview
6
6
years of professional experience
Work History
Event Coordinator
Alpha Kappa Alpha Sorority Inc
05.2022 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Created transportation for those that did not have the capability.
- Planned and executed community service events including Know Your Rights, Don't Bottle Up Waste, Suicide Awareness, etc.
- Managed event logistics, including venue selection, permits, vendor coordination, and breakdown.
- Coordinated volunteer opportunities beyond event days, fostering ongoing engagement and impact in the community.
- Collaborated with community organizations, local businesses, and volunteers to secure sponsorships, donations, and successfully raised money for each event.
- Remained in close proximity with volunteers post events.
Sales Consultant
Southwire
01.2021 - Current
- Use sales techniques to understand customer needs and recommend relevant products and services.
- Provid sales and customer service assistance to walk-in traffic
- Respond to telephone and in-person requests for information.
- Retain consistent client base by conducting market research to develop brand strategy.
- Follow up with existing customers to provide additional support and address concerns.
- Implement up-selling strategies, and complementary purchases.
Marketing Assistant
Southwire
08.2020 - 01.2021
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels..
- Scheduled social media postings to advertise products and generate site traffic.
- Tracked key metrics and developed spreadsheets and data models.
- Created and distributed surveys for data collection and analysis.
- Identified appropriate marketing channels and target customers for campaigns.
- Participated in brainstorming meetings to develop marketing collateral.
Customer Support Associate
ServiceTitan
08.2019 - 07.2020
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Accepted clients within office and shifted remotely during COVID-19 while sustaining relationships.
- Responded promptly to customer inquiries via email, chat, and phone, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
- Utilized remote communication tools, such as Zoom, Slack, or Microsoft Teams, to collaborate with team members and address customer concerns effectively.
- Maintained accurate records of customer interactions and inquiries using CRM (Customer Relationship Management) software,
Marketing Intern
Scented Artistry
04.2017 - 01.2020
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels..
- Scheduled social media postings to advertise products and generate site traffic.
- Tracked key metrics and developed spreadsheets and data models.
- Created and distributed surveys for data collection and analysis.
- Identified appropriate marketing channels and target customers for campaigns.
- Participated in brainstorming meetings to develop marketing collateral.
Treasurer
Red Cross
05.2022 - Current
- Collaborated closely with the board and executive team, providing strategic financial guidance and helping shape the organization's financial vision.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Developed strong relationships with donors, volunteers, and community partners, fostering trust and transparency in financial matters.
- Managed the organization's financial health with a keen eye for detail, meticulously tracking income and expenses for financial records.
- Created and distributed reports on internal and external finances, audits, and budgets.
Education
BBA - Marketing Management And Research
University of West Georgia
Carrollton, GA05.2023
Skills
- Catering Coordination
- Schedule Management
- Guest Relations
- Sales Expertise
- Market Analysis
- Records Management
- Event Staffing
- Client Relationship Development
- Microsoft Office
- Marketing and Advertising
- Sales and Marketing Strategy
- Pricing Negotiation
- Creativity and Adaptability
- CRM Tracking
- Branding
Timeline
Event Coordinator
Alpha Kappa Alpha Sorority Inc
05.2022 - Current
Treasurer
Red Cross
05.2022 - Current
Sales Consultant
Southwire
01.2021 - Current
Marketing Assistant
Southwire
08.2020 - 01.2021
Customer Support Associate
ServiceTitan
08.2019 - 07.2020
Marketing Intern
Scented Artistry
04.2017 - 01.2020
BBA - Marketing Management And Research
University of West Georgia
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