Sydney Frye
Kernersville,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Duluth Trading Company
10.2018 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired, onboarded, trained staff associates and equipped to comply with company policies and procedures.
- Provided monthly work schedules to employees to accommodate business demands and various requests.
- Logged operational documents, transfers and shipment receipts as set forth in company policy.
- Maintained positive customer and employee relations by addressing problems head-on and implementing successful corrective actions.
- Supervised site safety investigations, reported issues and escalated those that required further assistance.
- Attended weekly company meetings to communicated store performance and attain then relayed the provided weeks goals to staff and fellow managers.
- Collected then documented sales performance into daily recap and report.
- Organized and lead several community involvement initiatives.
- Implemented performance reviews and motivational strategies.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Retail Sales Manager
Bath And Body Works
05.2016 - 10.2018
- Managed day-to-day staffing for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Spearheaded visual merchandising by creating strategic presentation plans.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored paperwork procedures to prevent error-related losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Education
High School Diploma -
Winston Salem Christian School
Winston-Salem, NC06.2015
Skills
- Hiring and Offboarding
- Orientation, Onboarding and Ongoing Training
- Organizing and Categorizing Data
- Leadership and Employee Relations
- Assignment Delegation
- Shift Scheduling
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Project Management
- Loss Prevention
- Critical thinking
Timeline
Assistant Store Manager
Duluth Trading Company
10.2018 - Current
Retail Sales Manager
Bath And Body Works
05.2016 - 10.2018
High School Diploma -
Winston Salem Christian School
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