Sydney Gallagher
Lake Stevens,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to fulfill work duties and commit to daily tasks and provide valuable outcomes. Ready to help team achieve company goals. Self-motivated and willing to tackle difficult responsibilities with a caring, compassionate attitude.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
My Pet's Veterinary Urgent Care and Wellness
01.2023 - 08.2023
- Provided customer support to clients, answering questions and addressing concerns.
- Improved client relations through effective communication and education on pet health needs.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
Veterinary Assistant
Martha Lake Veterinary Clinic
03.2022 - 05.2023
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Observed animals for signs of distress or illness.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted veterinarians with euthanasia of animals.
Caregiver
A Better Solution In Home Care Inc.
03.2021 - 04.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
National General Insurance Company
01.2020 - 02.2021
- Answered calls from customers who had questions regarding their insurance policies, assisting them with revising and editing their policies in a professional and timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
White's Jr/Sr High School
Wabash, IN04.2019
Skills
- Client Communication
- Customer Relations
- Problem Resolution
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Professional telephone demeanor
- Call Center Operations
- Appointment Scheduling
- Time Management
- Respectful and Compassionate
- Multitasking and Organization
- Strong Ethics
- Relationship Building
- Verbal and written communication skills
- Animal Safety
- Medication Administration
- Sample Collection
- Animal Behavior
- Laboratory procedures
- Medical record-keeping
Timeline
Veterinary Assistant
My Pet's Veterinary Urgent Care and Wellness
01.2023 - 08.2023
Veterinary Assistant
Martha Lake Veterinary Clinic
03.2022 - 05.2023
Caregiver
A Better Solution In Home Care Inc.
03.2021 - 04.2022
Customer Service Representative
National General Insurance Company
01.2020 - 02.2021
High School Diploma -
White's Jr/Sr High School
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