Sydney Garfield
St. Petersburg,FL
Summary
Dynamic Human Resources Executive specializing in employee training and onboarding, with a proven ability to revitalize operations and foster growth-oriented leadership. Demonstrates a strong track record in workforce development and strategic hiring, ensuring alignment of talent with organizational goals.
Overview
10
10
years of professional experience
Work History
Director of Human Resources
Hotel Alba Tampa, Tapestry Collection by Hilton
Tampa, FL
05.2022 - Current
- Conducted performance reviews for employees in all departments.
- Analyzed employee data to identify trends and potential areas of improvement.
- Coordinated recruitment activities to ensure the organization is staffed with qualified personnel.
- Investigated incidents of workplace harassment or discrimination complaints.
- Drafted job descriptions and prepared job postings for open positions.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
Human Resources Manager
Doubletree by Hilton Tulsa Warren Place
Tulsa, OK
05.2021 - 05.2022
- Conducted background checks and reference checks of prospective employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Developed employee orientation and training programs for new hires.
General Manager
Homewood Suites by Hilton Tulsa/Broken Arrow
Broken Arrow, OK
01.2020 - 04.2021
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
Guest Service Manager
Hilton Garden Inn Tulsa/Broken Arrow
Broken Arrow, OK
04.2018 - 01.2020
- Assisted in the recruitment, training and management of Guest Service staff.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Prepared weekly schedules for all guest service personnel.
Accounts Receivable Clerk
Doubletree by Hilton Tulsa Downtown
Tulsa, OK
02.2015 - 04.2018
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Responsible for entering customer payments into the accounting software system.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
Education
MBA - Business Administration
01-2009
Bachelor of Science - Business Management
01-2008
High School Diploma -
05-1985
Skills
- Staff recruitment planning
- Training programs
- Records maintenance
- Employee morale building
- Interviewing techniques
- Employee engagement
- Workers' compensation oversight
- Recruitment strategies
- Training program management
- Onboarding
- Diversity and inclusion
Timeline
Director of Human Resources - Hotel Alba Tampa, Tapestry Collection by Hilton
05.2022 - Current
Human Resources Manager - Doubletree by Hilton Tulsa Warren Place
05.2021 - 05.2022
General Manager - Homewood Suites by Hilton Tulsa/Broken Arrow
01.2020 - 04.2021
Guest Service Manager - Hilton Garden Inn Tulsa/Broken Arrow
04.2018 - 01.2020
Accounts Receivable Clerk - Doubletree by Hilton Tulsa Downtown
02.2015 - 04.2018
University of Phoenix - MBA, Business Administration
University of Phoenix - Bachelor of Science, Business Management
Wichita Heights High School - High School Diploma,
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