Sydney Garver
Chicago,IL
Summary
Dynamic and dedicated professional with extensive experience in long-term care administration, transitioning into the hospitality industry to pursue a passion for service and customer interaction. Proven ability to manage complex operations, foster positive relationships with diverse populations, and lead teams to achieve excellence in service delivery. Possesses strong communication and interpersonal skills, with an eye for detail and a commitment to creating memorable guest experiences. Currently seeking a server or bartender position as I begin entrepreneurship. Eager to contribute to a vibrant team and enhance customer satisfaction through exceptional service.
Overview
9
9
years of professional experience
Work History
Nursing Home Administrator
Legacy Healthcare
10.2019 - Current
- Ensure that each resident receives the necessary nursing, medical, and psychosocial services to attain and maintain the highest possible level mental and physical functional status, as defined by the comprehensive assessment and care plan.
- Plan, develop, organize, implement, evaluate, and direct the facility’s programs and activities.
- Direct various committees of the facility, such as the safety committee, water management team, quality assurance committee.
- Fosters a smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families, and/or staff.
- Develop an environment that allows for problem solving, creative thinking, and the empowerment of the facility management team.
- Operate within the parameters of the budget to achieve census, revenues, and proper expense controls.
- Maintain knowledge of the most current guidelines and regulations mandated by the state department of public health and the Centers for Medicare and Medicaid Services to ensure compliance.
- Build and foster relationships with vendors, community partners, local hospitals, and government officials.
Assistant Administrator
Legacy Healthcare
10.2019 - 01.2021
- Assisted various department managers in the implementation of facility policies.
- Encouraged a positive and motivated work culture through employee engagement events.
- Completed mandated reports to the Illinois State Department of Public Health to ensure facility compliance with regulations.
- Lead facility staff in initiatives to give back to the local community.
- Worked directly with the Director of Human Resources to manage and resolve employee conflict timely and efficiently.
- Manage and reconcile the facility’s petty cash accounts.
Director of Admissions and Marketing
Medilodge of Portage
02.2019 - 10.2019
- Analyze and process referrals for potential admissions ensuring all required information is obtained and provided to admitting nurse.
- Responsible for ensuring the admissions agreement and contracts are signed by new patients in a timely manner and consequently filed appropriately in the business office.
- Create an easy transition for patients by providing onsite visitation prior to admission to address questions and concerns as well as providing follow up once the admission has occurred.
- Uphold a 90% or higher occupancy while managing the payer mix for profitability.
- Participate in meetings to alert appropriate staff members of projected admissions, room changes, and tours.
- Develop and maintain strong relationships with new and existing providers, vendors, physicians, and case managers at surrounding hospitals.
- Improve current and pursue new referral sources through community and hospital marketing.
- Plan and organize events for community outreach, fundraising for charities, and staff appreciation.
- Create and design marketing materials including flyers for events and posts for social media pages.
Server/Bartender/Hospitality Lead
P.F. Chang's Bistro
04.2015 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Gerontology, Long-Term Care Administration
Bowling Green State University
Bowling Green, OH12.2018
Skills
- Time Management
- Detail Oriented
- Organization
- Problem Solving
- Conflict Resolution
- Relationship Building
- Teamwork and Collaboration
- Professionalism
Timeline
Nursing Home Administrator
Legacy Healthcare
10.2019 - Current
Assistant Administrator
Legacy Healthcare
10.2019 - 01.2021
Director of Admissions and Marketing
Medilodge of Portage
02.2019 - 10.2019
Server/Bartender/Hospitality Lead
P.F. Chang's Bistro
04.2015 - 10.2018
Bachelor of Science - Gerontology, Long-Term Care Administration
Bowling Green State University