Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Gleason

Port St. Lucie

Summary

Approachable and customer-oriented with experience as a Hostess at BodyTalk, excelling in effective multitasking and guest engagement. Known for maintaining a welcoming environment and resolving guest complaints with patience and empathy, fostering repeat business through exceptional service and strong communication skills.

Overview

7
7
years of professional experience

Work History

Hostess

BodyTalk
10.2019 - Current
  • Answered customer questions about hours, seating, and establishment information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering calls, greeting guests, checking ID's and accepting entry fee money (cash).
  • Greeted customers warmly upon arrival and provided a friendly presence throughout the experience.
  • Supported the waitress on duty with anything they needed assistance with including, clearing tables, handling cash transactions and drink orders.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Rearranged tables and chairs for large parties and any special needs individuals.

Baby/Pet Sitter

Self-employed
03.2018 - 03.2025
  • Prepared food and water following instructions from pet owners./ Prepared age appropriate meals in a timely manner following instructions from parents.
  • Prepared and administered the proper medications to animals as per the instructions from owners including, pills, liquids, creams and injections./Gave medications to children as instructed by the parents.
  • Exercised animals regularly with walks and rigorous play activities.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners/parents via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet/child care provision.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Managed pet/child safety and wellness in owners/parents absence by securing yard gates and removing items that could make pets sick.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.

Education

Florida Virtual School
Florida
06-2020

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Friendly demeanor
  • Positive and professional
  • Phone etiquette
  • Interactive communication skills
  • Greeting guests
  • Guest engagement
  • Guest complaint resolution
  • Special requests handling
  • Cleanliness maintenance
  • Payment processing
  • Table bussing
  • Server support
  • Bar terminology
  • Effective customer upselling
  • Flexible and adaptable
  • Active listening
  • Teamwork and collaboration
  • Conflict and complaint resolution
  • Cultural awareness
  • Customer-oriented
  • Organizational skills

Timeline

Hostess

BodyTalk
10.2019 - Current

Baby/Pet Sitter

Self-employed
03.2018 - 03.2025

Florida Virtual School

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