Sydney Glenn
Fort Worth,TX
Summary
Dependable and experienced food service professional with a proven ability to thrive in fast-paced environments and adapt to dynamic daily demands. Strong attention to detail and a hardworking approach ensure efficient fulfillment of all needs, while a proactive mindset seeks opportunities to exceed expectations and foster a positive team atmosphere. Demonstrated expertise in leading, motivating, and managing teams effectively to achieve shared objectives, with a focus on supporting senior managers, employees, and guests across diverse needs. Highly dedicated and eager for growth, showcasing flexibility and a commitment to excellence in every aspect of work.
Overview
8
8
years of professional experience
2
2
Certification
Work History
General Manager
Ascension Coffee
05.2024 - Current
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Made key decisions about disciplinary actions, coaching and managing associates.
- Trained team members on appropriate application of policies and procedures.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Walked department regularly to determine needs and proactively delegate tasks.
- Managed inventory levels to prevent shortages or excessive surplus.
- Motivated team members through recognition and constructive feedback.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
- Directed daily operations, ensuring alignment with company goals and performance metrics.
- Mentored junior managers, fostering a culture of continuous improvement and professional development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Server
Ascension Coffee
05.2023 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Showed enthusiasm and knowledge about new products and special promotions.
- Assisted guests with making menu choices and took note of special requests.
- Used POS system to accurately input orders and process payments.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Fostered fun atmosphere and family-style work environment consistent with company brand.
- Trained new servers in restaurant procedures and customer service standards.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Server/Host/Busser/Food Runner/Office assistant
Pappasitos Cantina
01.2021 - 10.2023
- Checking report accuracy for tips, and clock-in/clock-out times
- Maintained confidentiality of sensitive information and records according to company policies
- Prepared financial statements, reports, memos and other documents
- Prepared and served food and beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Processed payments and completed register transactions accurately
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
CNA
College Park Rehabilitation Center
08.2022 - 12.2022
- Cleaned rooms of supplies, trash and linens to complete discharge tasks.
- Collaborated with therapy and nursing teams to prepare residents for therapy sessions.
- Answered call lights, alarms and patient requests.
- Utilized appropriate transfer techniques to assist residents to and from bathrooms.
- Maintained resident confidentiality and followed HIPAA guidelines.
- Implemented care plans designed by registered nurses or physicians.
- Assisted patients with daily living activities, including bathing, dressing, and eating.
- Escorted patients to examination rooms and ensured their comfort during wait times.
- Communicated with physicians, nurses and caregivers to support continuum of care.
- Prioritized assigned tasks when managing high patient caseload.
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.
Overnight Assistant, Overnight and Relief Manager
Racetrac
07.2019 - 04.2022
- Achieved sales targets by training, motivating and mentoring staff and associates.
- Preserved safety of self, employees and others in work location by adhering to established loss prevention guidelines.
- Monitored store activities to confirm customers received exceptional service.
- Planned and implemented sales promotions and oversaw merchandise displays to meet operational goals.
- Managed daily bookkeeping and gas pricing to control expenses, maximize profits and minimize losses.
- Addressed employee concerns and conflicts, fostering a positive work environment.
- Monitored inventory levels to prevent stockouts while minimizing excess inventory costs.
Education
High School Diploma -
Azle High School
Azle, TX05.2019
Skills
- Product and service knowledge
- Task Delegation
- Team motivation
- Money Handling
- Time Management
- Hostess support
- Safe Food Handling
- Guest Engagement
- POS operation
- Sales monitoring
- Policy Enforcement
- Orientation and training
- Workload Management
- Communication Skills
- Table resetting
- Team member support
- Cash Handling
- Order Accuracy
- Problem resolution
- Employee scheduling
- Labor cost controls
- Expense control
Certification
TABC certified
Manager Food Handlers
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
General Manager
Ascension Coffee
05.2024 - Current
Server
Ascension Coffee
05.2023 - Current
CNA
College Park Rehabilitation Center
08.2022 - 12.2022
Server/Host/Busser/Food Runner/Office assistant
Pappasitos Cantina
01.2021 - 10.2023
Overnight Assistant, Overnight and Relief Manager
Racetrac
07.2019 - 04.2022
High School Diploma -
Azle High School