Sydney Glisson
Birmingham,AL
Summary
Proven track record in enhancing customer satisfaction and team productivity at Small Town Charm. Skilled in conflict resolution and relationship building, adept at fostering loyalty and exceeding service targets. Demonstrated ability to streamline operations and improve team performance through effective collaboration and exceptional people skills. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
The 99 Boutique
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Small Town Charm
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Outside Services
The Governors Club
11.2021 - 03.2023
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Resolved conflicts on the course professionally by establishing open lines of communication between different parties involved.
- Prioritized safety by enforcing club policies regarding cart usage, dress code, and proper conduct on the premises.
- Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
- Managed inventory control systems efficiently to prevent shortages or overstocking of golf carts and other equipment.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Nolensville High School
Nolensville, TN05.2023
Bachelor of Arts -
Samford University
Birmingham, AL05.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Store Opening and Closing
Timeline
Sales Associate
The 99 Boutique
08.2024 - Current
Sales Associate
Small Town Charm
11.2022 - Current
Outside Services
The Governors Club
11.2021 - 03.2023
High School Diploma -
Nolensville High School
Bachelor of Arts -
Samford University
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