Sydney Glover
Chicago,Illinois
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Manager
LinkedIn
09.2022 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Collaborated with sales and product teams to address customer success objectives.
Customer Success Manager, Tier 2- Staffing and Recruiting Group
CareerBuilder
08.2018 - 08.2022
- Responsible for over $90,000 in monthly recurring revenue (MRR), for over 120 business
- Project manager of the post-sale customer journey, including upgrade and expansion opportunities
- Consult customers in hiring best practices leading to better hires, lower turnover, and increased profitability
- Leverage and analyze product usage data, to make recommendations on hiring strategies and improve system adoption.
Customer Success Manager
Hireology
09.2017 - 07.2018
- Sell SaaS Solutions and Pre-hire recruitment tools
- Manage Full cycle sales process from prospecting to close using consultative sales methods
- Maintain a high level of activity by cold calling, running appointments, and performing live demos of data and product portals.
Account Executive
CareerBuilder
05.2014 - 09.2017
- Professional and enthusiastically promote the ChiroOne Wellness Centers brand.
Customer Engagement Representative / Sales
ChiroOne Wellness Centers
09.2013 - 04.2014
- Achieve and exceed weekly and monthly metrics
- Consistently exceed monthly quota.
Education
General Education -
College of DuPage
01.2009
Skills
- Gainsight
- Salesforce
- Integration
- Training and Mentoring
- Online Recruiting & Talent Acquisition
- Client Relations
- Customer Account Management
- Strategic Planning
- Business Development
- Customer Retention
- Training Programs
- Account Management
Timeline
Senior Customer Success Manager
LinkedIn
09.2022 - Current
Customer Success Manager, Tier 2- Staffing and Recruiting Group
CareerBuilder
08.2018 - 08.2022
Customer Success Manager
Hireology
09.2017 - 07.2018
Account Executive
CareerBuilder
05.2014 - 09.2017
Customer Engagement Representative / Sales
ChiroOne Wellness Centers
09.2013 - 04.2014
General Education -
College of DuPage
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