Sydney Gomez
Summary
Accomplished Printer Support Specialist at RICOH-USA, adept in expert problem-solving and fostering teamwork. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in Microsoft 365 and documentation management, my proactive approach and attention to detail have driven project success and business growth, exemplifying professionalism and a commitment to quality assurance. Adept at enhancing customer relations and streamlining operations, my tenure at DCH Toyota of Torrance honed my expertise in Microsoft 365 and fostered exceptional teamwork skills. Spearheaded initiatives that significantly improved project delivery and customer satisfaction, underscoring a commitment to quality and efficiency. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Printer Support Specialist - On Site Lead
RICOH-USA (Raytheon Technologies Account)
12.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
- Spearheaded innovative product development initiatives that increased market share and profitability margins.
Office Administrative Assistant
DCH Toyota of Torrance
09.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
Scan Clerk
DCH Toyota of Torrance
12.2018 - 09.2019
- Supported department goals with consistent adherence to established quality control standards and procedures.
- Aided in the implementation of new scanning technology, assisting colleagues in adapting to updated systems for increased productivity.
- Improved data accuracy by thoroughly reviewing scanned documents for errors and making necessary corrections.
- Increased team efficiency by cross-training peers on multiple scanning systems and software applications.
Dispatch Assistant
DCH Toyota of Torrance
06.2018 - 12.2018
- Coordinated with service department staff to ensure efficient repair times.
- Liaised frequently with technicians and service advisors via phone or email to provide updates on repair order status or address any concerns they may have had.
- Collaborated with other departments to improve overall customer satisfaction, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of vehicles.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Utilized dispatch software such as CDK and Microsoft 365 to keep track of repair orders.
Rental Coordinator
DCH Toyota of Torrance
12.2017 - 06.2018
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
- Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
Customer Service Specialist Head Cashier
DCH Toyota of Torrance
12.2017 - 06.2018
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
Service Advisor
DCH Toyota of Torrance
01.2017 - 12.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
Car Porter
DCH Toyota of Torrance
08.2016 - 01.2017
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Customer Service Cashier
El Pollo Loco
04.2016 - 08.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Carson, CA06.2025
Associate of Science - Business Administration
Los Angeles Harbor College
Wilmington, CA06.2021
High School Diploma -
Harbor Teacher Preparation Academy
Wilmington, CA06.2016
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Expert in Microsoft 365
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Project Planning
- Professionalism
Languages
Spanish
Professional Working
Timeline
Printer Support Specialist - On Site Lead
RICOH-USA (Raytheon Technologies Account)
12.2019 - Current
Office Administrative Assistant
DCH Toyota of Torrance
09.2019 - 12.2019
Scan Clerk
DCH Toyota of Torrance
12.2018 - 09.2019
Dispatch Assistant
DCH Toyota of Torrance
06.2018 - 12.2018
Rental Coordinator
DCH Toyota of Torrance
12.2017 - 06.2018
Customer Service Specialist Head Cashier
DCH Toyota of Torrance
12.2017 - 06.2018
Service Advisor
DCH Toyota of Torrance
01.2017 - 12.2017
Car Porter
DCH Toyota of Torrance
08.2016 - 01.2017
Customer Service Cashier
El Pollo Loco
04.2016 - 08.2016
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Associate of Science - Business Administration
Los Angeles Harbor College
High School Diploma -
Harbor Teacher Preparation Academy
Similar Profiles
Jason CustanceJason Custance
Associate Inventory Analyst 1 at Ricoh-USAAssociate Inventory Analyst 1 at Ricoh-USA
John KomberJohn Komber
Senior On-Site Service Specialist at RICOH-USA, Ricoh LegalSenior On-Site Service Specialist at RICOH-USA, Ricoh Legal
Farrah OlsenFarrah Olsen
Production Manager at Ricoh USA Inc.Production Manager at Ricoh USA Inc.
Kyron MackKyron Mack
Field Support Specialist II, On-Site Support Lead at Sysco Food San DiegoField Support Specialist II, On-Site Support Lead at Sysco Food San Diego
Donise ParhamDonise Parham
Owner at All Around 2 Transportation ServicesOwner at All Around 2 Transportation Services