Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sydney Gonzales

Summary

Dynamic leader with proven expertise in operations management and customer service honed at The UPS Store Inc. Excelled in staff management, enhancing team performance by 30% through effective training and motivation. Skilled in decision-making and performance management, consistently achieving high customer satisfaction and operational excellence.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

4
4
years of professional experience

Work History

Manager

The UPS Store Inc.
05.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Assistant Manager

The UPS Store Inc.
09.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Associate

The UPS Store Inc.
10.2020 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Education

No Degree - Sports Science

Old Dominion University
Norfolk, VA

High School Diploma -

James River High School
Midlothian, VA
06-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Operations management
  • Performance management
  • Shift scheduling
  • Sales techniques

Interests

  • I like working with my hands and fixing things
  • Team Sports
  • Playing Sports

Timeline

Manager

The UPS Store Inc.
05.2024 - Current

Assistant Manager

The UPS Store Inc.
09.2022 - Current

Associate

The UPS Store Inc.
10.2020 - Current

No Degree - Sports Science

Old Dominion University

High School Diploma -

James River High School

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Sydney Gonzales