Sydney Gorman
Group Sales Manager
Charlotte,NC
Summary
Sydney is an enthusiastic and service-oriented team player who thrives under pressure and tackles challenges with creativity and effectiveness. With a keen eye for detail and a deep commitment to exceptional customer service, Sydney excels in building meaningful relationships with clients. She consistently goes above and beyond to exceed expectations and deliver outstanding results.
Overview
7
7
years of professional experience
Work History
Group Sales Manager
Grand Bohemian Charlotte
05.2024 - Current
- Event Sales & Negotiation: Specialized in selling group bookings for corporate and social events, leveraging market knowledge to maximize occupancy and revenue.
- Client Relationship Management: Built strong relationships with clients and vendors, driving repeat business and referrals through exceptional service and communication.
- Sales Strategy & Customization: Developed tailored sales strategies, conducted site tours, and provided personalized event solutions to meet client needs.
- Collaboration & Team Coordination: Worked closely with event and operations teams to ensure seamless execution of all bookings, enhancing client satisfaction.
- Target Achievement & Revenue Growth: Consistently exceeded sales targets, utilizing strategic upselling and cross-selling techniques, contributing to overall hotel revenue growth.
KSO Event Services Manager
The Kessler Collection
07.2023 - 05.2024
- Event Management: Provide comprehensive support to all Kessler Collection Hotels, assisting with event planning and execution across multiple properties. Ensure consistent, high-quality event experiences and seamless integration with hotel operations.
- Team Collaboration: Work closely with hotel teams, including sales, banquets, and operations, to deliver exceptional events. Facilitate clear communication and collaboration to meet client needs and uphold brand standards.
- Training & Development: Contribute to the training and development of hotel staff on event management processes and systems. Share best practices and provide guidance to enhance team capabilities and performance.
- Budget Management: Managed budgets effectively, ensuring all events were delivered on time and within allocated financial resources.
Catering Sales Manager
Grand Bohemian Hotel Charlotte
08.2022 - 07.2023
- Sales & Client Relations: Sold event spaces for corporate, social, and wedding events, leveraging hotel knowledge and execution experience. Built relationships with vendors to boost referrals and repeat bookings.
- Contracts & Payments: Created accurate contracts while explaining payment procedures and setting up mutually beneficial payment plans.
- Event Turnover: Gathered detailed client info for seamless handoff to Event Service Manager, ensuring smooth event execution.
- Achievements: Achieved top rankings in multiple sales contests, outperforming other hotels within the Kessler Collection. Achieved 92% of yearly goal by the Second Quarter reaching $1.6 Million out of a $1.7 Million personal goal.
Event Services Manager
Grand Bohemian Hotel Charlotte
02.2021 - 08.2022
- Event Management: Handled logistics, floorplans, and menu planning. Coordinated catering and collaborated with Banquet team to ensure smooth event execution.
- Accounts Payable: Managed contracts, payments, and deposits, ensuring timely collections and exceeding revenue goals through upselling.
- Room Block Management: Oversaw room blocks, ensuring fulfillment and accurate execution of contracts. Created detailed resumes for seamless group arrivals.
- Accomplishments: Successfully executed 180 events in one year, generating over $2.14 million in revenue. Trained new Sales staff and became the Property Admin for the CI/TY Event Management System.
Executive & Sales Administrative Assistant
Grand Bohemian Hotel Charlotte
08.2020 - 02.2021
- Schedule Management: Coordinated appointments, meetings, and managed GM’s calendar and calls.
- Guest Relations: Addressed guest requests, comments, and complaints, ensuring prompt resolution.
- Accounts & Reimbursements: Reconciled senior-level expenses, processed payments, and managed office supplies for 5 departments.
- Social Media: Handled public reviews across 8 platforms and collaborated with corporate social media team to update content.
Venue Director
Ritchie Hill
02.2018 - 06.2020
- Client Management: Served as the main contact, guiding clients through the event planning process and day-of coordination.
- Event Management: Oversaw event setup, execution, and breakdown, managing all equipment and logistics.
- Sales & PR: Worked with Sales Team to promote the venue, attend networking events, lead site visits, and create contracts.
- Contracts & Accounts: Managed contracts, accounts payable, and key financial accounts.
Education
Bachelor of Science - Sports, Entertainment & Event Management
Johnson & Wales University - Charlotte
Charlotte, NC05.2017
Skills
- CI/TY System
- Opera Accounts Payable System
- High Attention to Detail
- Self-Motivated
- Time Management Skills
- Excellent Organizational Skills
- Effective and Clear Communicator
- Budget Planning and Administration
- Meeting & Event Trends
- Successful Client and Vendor Relations
Timeline
Group Sales Manager
Grand Bohemian Charlotte
05.2024 - Current
KSO Event Services Manager
The Kessler Collection
07.2023 - 05.2024
Catering Sales Manager
Grand Bohemian Hotel Charlotte
08.2022 - 07.2023
Event Services Manager
Grand Bohemian Hotel Charlotte
02.2021 - 08.2022
Executive & Sales Administrative Assistant
Grand Bohemian Hotel Charlotte
08.2020 - 02.2021
Venue Director
Ritchie Hill
02.2018 - 06.2020
Bachelor of Science - Sports, Entertainment & Event Management
Johnson & Wales University - Charlotte
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