Sydney Graham
Edmond
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Freebird Stores
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Store Manager
Altar’d State
11.2021 - 12.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Customer Service Representative
Farmers Insurance Agency
10.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Wrote insurance policies to ensure each client was properly insured and had safety guaranteed.
Administrative Assistant
Heat Waves Hot Oil Services
02.2018 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created detailed expense reports and requests for capital expenditures.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Education
Cosmetology
Central Oklahoma College
11.2020
Lomega High School
Omega, OK05.2011
Cosmetology Education
Chisholm Trail Technology Center
Omega, OK05.2011
Skills
- Administrative Management
- Inventory Control
- Originality and Creativity
- Retail Operations
- Policy Development and Enforcement
- Time Management
- Store Opening and Closing
- Assignment Delegation
- Business Leadership
- Coaching and Mentoring
- Complaint Resolution
- Store Organization
- Customer Service
Timeline
Assistant Manager
Freebird Stores
12.2022 - Current
Assistant Store Manager
Altar’d State
11.2021 - 12.2022
Customer Service Representative
Farmers Insurance Agency
10.2020 - 11.2021
Administrative Assistant
Heat Waves Hot Oil Services
02.2018 - 04.2020
Cosmetology
Central Oklahoma College
Lomega High School
Cosmetology Education
Chisholm Trail Technology Center
Similar Profiles
Andrew JohnsonAndrew Johnson
Software Engineering Manager at Freebird StoresSoftware Engineering Manager at Freebird Stores
Katie MooreKatie Moore
District Manager at FREEBIRD STORESDistrict Manager at FREEBIRD STORES
Elizabeth SandlianElizabeth Sandlian
E-Commerce Customer Service Specialist at FREEBIRD StoresE-Commerce Customer Service Specialist at FREEBIRD Stores