Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Greer

Olathe

Summary

Dynamic professional with a proven track record in customer service and team leadership at Tiny Tots Indoor Playground. Skilled in project management and employee scheduling, enhanced customer satisfaction through effective complaint resolution and strategic planning, fostering a positive work environment while ensuring compliance with health and safety regulations.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Tiny Tots Indoor Playground
07.2024 - Current
  • Acknowledge customers with a positive and open attitude.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak store hours without exceeding labor budgets.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Daycare Associate

Lifetime Pet
10.2021 - 07.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Enhanced customer satisfaction by providing personalized care and attention to each dog boarded at the facility.
  • Streamlined scheduling processes for increased efficiency in booking reservations and managing space availability.
  • Ensured timely feeding schedules, providing appropriate portions based on each dog's nutritional needs, and supporting special needs dogs by administering medications properly.
  • Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
  • Maintained a clean and safe environment for all dogs, conducting regular inspections of boarding areas.

Education

Bachelor's of Social And Behavioral Sciences - Psychology And Sociology

MidAmerica Nazarene University
Olathe
05-2027

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Staff training and development
  • Employee Scheduling and Schedule Oversight
  • Project management abilities
  • Customer relationship management (CRM)

Timeline

Assistant Manager

Tiny Tots Indoor Playground
07.2024 - Current

Daycare Associate

Lifetime Pet
10.2021 - 07.2024

Bachelor's of Social And Behavioral Sciences - Psychology And Sociology

MidAmerica Nazarene University

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