Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Sydney Griffith

Biloxi,MS

Summary

Highly motivated Shift Leader with 6 years in customer service industry. Gifted at reviewing team tasks to assure quality, customer experience and partner experience. Engaging and personable coach and employee trainer successful at maximizing team productivity while maintaining composed nature. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2021 - Current
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies
  • Resolved conflicts between Partners to maintain positive and productive work environment and ensure the "Third Place" policy
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly during peak hours and transitions after.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction and to keep the moment right.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success, setting goals for store partners and developing leaders from within and encouraging partners to maintain a growth mindset.
  • Established effective partner schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Barista Trainer

Starbucks
01.2021 - 10.2021
  • Established customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each to health and safety standards
  • Trained new team members with positive reinforcement and respectful, encouraging coaching and communication among partners.

Barista

Starbucks
10.2020 - 10.2021
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Assistant

Concrete Visions LLC
02.2020 - 09.2020
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to owners for appropriate response and delegation
  • Greeted consumers in with friendliness and professionalism.
  • Assisted owner in all aspects of business operations.
  • Worked closely with owner to provide effective assistance for specific aspects of business operations such as review of financial reports and consumer trends
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Updated database of contacts and resources for distribution
  • Offered technical support and troubleshot issues to enhance company efficiency

Education

Bachelor of Science - Health Care Coordination & Data Analytics

Arizona State University
Tempe, AZ
Current

Skills

  • Business Development & Results Oriented
  • Strategic planning
  • Conflict resolution techniques
  • Employee training
  • Verbal and written communication
  • Order management
  • Mathematical aptitude
  • Report preparation
  • Customer-Oriented

Software

Computer literacy

Spreadsheet

Social media

Excel

Timeline

Shift Supervisor

Starbucks
10.2021 - Current

Barista Trainer

Starbucks
01.2021 - 10.2021

Barista

Starbucks
10.2020 - 10.2021

Assistant

Concrete Visions LLC
02.2020 - 09.2020

Bachelor of Science - Health Care Coordination & Data Analytics

Arizona State University

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Sydney Griffith