Sydney Grothouse
Dayton,OH
Summary
Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
13
13
years of professional experience
Work History
Intake Specialist
Decoach Dayton ORC
08.2025 - Current
- Facilitated client intake processes to ensure accurate information gathering and documentation.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Assessed clients' needs and determined eligibility for intake services.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Completed intake assessment forms and filed clients' charts.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Assisted client's in getting through the intake process by, helping them with their property, going through it and taking inventory of what they brought, taking photos of everything, and then uploading into carelogic.
- Monitored clients as they gave UDS samples and changed into scrubs so all their clothes could be searched properly. Then gave them breathalyzers and recorded their results in Teams.
- Made sure all clients were comfortable and had all needs met, then made sure they went to all scheduled appointments while in intake.
- Documented all client information into Teams and Carelogic
- Dealt with multiple clients on a daily basis, some of which had heavy mental issues, or were intoxicated/high when coming in.
- Assisted in deescalation situations and trainings
- Extensive hands on with clients on a daily basis and helping them through this first stage into recovery
Quality Control Inspector
ASPM
02.2025 - 08.2025
- Conducted detailed inspections of products to ensure compliance with quality standards.
- Implemented corrective actions for non-conforming materials, enhancing overall product integrity.
- Collaborated with production teams to identify and resolve quality issues in real-time.
- Trained new inspectors on quality control processes and inspection techniques.
- Developed and maintained inspection documentation, ensuring accuracy and traceability.
- Led regular quality audits, driving continuous improvement initiatives within the organization.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
Elderly Companion
01.2023 - 11.2024
- Helped clean the house, bathrooms, kitchen, bedrooms, etc.
- Did her shopping and ran errands for her
- Helped with the cooking and making appointments
- Helped her get up and going in the mornings, took her to apts when needed and any other places she needed me to take her.
- Helped with bills and other miscellaneous tasks
Payment poster
Mckesson
12.2014 - 02.2016
- Posted Payments from insurance and patients, onto existing accounts.
- Worked on a team billing ambulance runs.
- Closing all accounts at the end of the month and making sure all payments were paid and totaled for the month.
- Posted payments for over 15 cities
- Also ran mail in and out, scanned and saved all payments into our system, completed attorney requests, and other miscellaneous tasks
- Printed out payments from bank websites each day
- Trained new people on Cerner and then on our new system
Veterinary Technician
Enon Veterinary Hospital
11.2012 - 09.2014
- Administered medications and vaccinations to over 100 animals per week, ensuring optimal health standards and compliance with veterinary protocols.
- Assisted in surgical procedures by preparing instruments, monitoring vitals, and providing post-operative care for numerous pets, enhancing the overall success rate of surgeries.
- Educated pet owners on proper animal care and preventive health measures during routine check-ups, achieving a 75% increase in client satisfaction ratings as reflected in feedback surveys.
- Collaborated with veterinarians to diagnose and treat a diverse range of conditions.
- Maintained working knowledge of and skill in animal husbandry including safety precautions using AALAS manual and federal guidelines.
- Skilled in handling a variety of animal species in a variety of situations to prevent injury or distress to animal or self.
- Measured and recorded temperature, pulse, and respiration.
- Administered medication and immunizations orally and by intramuscular, intravenous, and subcutaneous injections as prescribed by veterinarian.
- Maintained inventory of all pharmaceutical, equipment, and supplies.
- Collected and labeled specimens of blood, urine, sputum, feces, brain tissue and various types of smear for culture of microscopic examination.
- Prepared and submitted lab work to outside labs as needed to fill controlled substance prescriptions and other prescriptions following standard protocols.
- Scanned for and applied microchip and other special identification media.
- Controlled animal vaccinations, provided care to infected animals, and carried out euthanasia on animals as needed, under the direction of veterinarians.
- Assisted veterinarians in surgery by correct equipment, instruments, and packs, and assuring that monitoring and support equipment such as cardiac monitors, scopes, and breathing apparatus are operable.
- Took and processed x-rays and assisted veterinary doctors in performing dental procedures.
- Kept controlled drugs secured to meet drug enforcement agency and state board specifications and regulations.
- Properly calculated medication dosages and volumes of liquids or tablets to be administered to patients.
- Conducted physical examinations to determine the nature of illness, injury, or abnormality.
Education
Certificate - Phlebotomy
Clark State Community College
Springfield, OH12.2023
Associates Degree - Animal Science, Veterinary Technician
Miami Jacobs Career college
Troy, Ohio05.2012
High School Diploma - undefined
Wayne high school
Dayton, Oh06.2008
Skills
- Intake assessment
- Compassionate communication
- Assertiveness
- Records maintenance
- Conflict mediation
- Client intakes
- De escalation tactics
- Active listening
- Client screening
Timeline
Intake Specialist
Decoach Dayton ORC
08.2025 - Current
Quality Control Inspector
ASPM
02.2025 - 08.2025
Elderly Companion
01.2023 - 11.2024
Payment poster
Mckesson
12.2014 - 02.2016
Veterinary Technician
Enon Veterinary Hospital
11.2012 - 09.2014
Associates Degree - Animal Science, Veterinary Technician
Miami Jacobs Career college
High School Diploma - undefined
Wayne high school
Certificate - Phlebotomy
Clark State Community College