Sydney Grover
Williamsburg,IN
Summary
Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server/Hostess
Little Shebas Restauarnt
03.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Volunteer
Reid Health
07.2019 - 02.2020
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Approached issues proactively to best meet current and future community needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Made residents feel at home, took care of all of their needs.
Education
No Degree - Human Resources Management
IUPUI
Indianapolis, IN05.2027
High School Diploma -
Hagerstown Jr-Sr High School
Hagerstown, IN06.2023
Skills
- Suggestive Selling
- High-Volume Dining
- Guest Relations Management
- Verbal and Written Communication
- Client Relations Strength
- Team Collaboration
- Document Management
- Adaptability and Dependability
Timeline
Server/Hostess
Little Shebas Restauarnt
03.2021 - 08.2023
Volunteer
Reid Health
07.2019 - 02.2020
No Degree - Human Resources Management
IUPUI
High School Diploma -
Hagerstown Jr-Sr High School
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