Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Grover

Williamsburg,IN

Summary

Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server/Hostess

Little Shebas Restauarnt
03.2021 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Volunteer

Reid Health
07.2019 - 02.2020
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Approached issues proactively to best meet current and future community needs.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Made residents feel at home, took care of all of their needs.

Education

No Degree - Human Resources Management

IUPUI
Indianapolis, IN
05.2027

High School Diploma -

Hagerstown Jr-Sr High School
Hagerstown, IN
06.2023

Skills

  • Suggestive Selling
  • High-Volume Dining
  • Guest Relations Management
  • Verbal and Written Communication
  • Client Relations Strength
  • Team Collaboration
  • Document Management
  • Adaptability and Dependability

Timeline

Server/Hostess

Little Shebas Restauarnt
03.2021 - 08.2023

Volunteer

Reid Health
07.2019 - 02.2020

No Degree - Human Resources Management

IUPUI

High School Diploma -

Hagerstown Jr-Sr High School
Sydney Grover