Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Grow

Vail,AZ

Summary

Dynamic and results-driven professional with extensive experience in customer service at Walmart. Proven ability in conflict resolution and upselling techniques, consistently enhancing customer satisfaction. Skilled in drawer balancing and product restocking, contributing to efficient operations and increased sales. Committed to fostering positive customer relations and delivering exceptional service.

Overview

10
10
years of professional experience

Work History

Cashier

Chipotle
05.2025 - Current

Deli Associate

Safeway
07.2024 - 10.2024
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Department Manager

Walmart
04.2016 - 10.2020
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Sales Associate

Walmart
01.2016 - 04.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Barista

Jerona Cafe
11.2015 - 01.2016
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Crew Member

Five Guys
10.2015 - 12.2015
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Cashier

Sonic
07.2015 - 10.2015
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Pantano High School

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Clear communication
  • Upselling techniques
  • Customer relations
  • Conflict resolution
  • Communication

Timeline

Cashier

Chipotle
05.2025 - Current

Deli Associate

Safeway
07.2024 - 10.2024

Department Manager

Walmart
04.2016 - 10.2020

Sales Associate

Walmart
01.2016 - 04.2016

Barista

Jerona Cafe
11.2015 - 01.2016

Crew Member

Five Guys
10.2015 - 12.2015

Cashier

Sonic
07.2015 - 10.2015

Pantano High School

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Sydney Grow