Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant
Sydney Hall

Sydney Hall

Loveland,CO

Summary

Hardworking and engaging Account Manager with 4 years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative negotiation techniques and concept solutions. Leader dedicated to aligning organizational business goals with quality work to achieve consistent success.

Overview

10
10
years of professional experience

Work History

Account Manager

Bright Horizons
Broomfield, CO
10.2022 - Current
  • Created comprehensive reports on account and metro performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with providers to maximize profitability.
  • Monitored industry trends through data and made recommendations for changes in strategy accordingly.
  • Oversaw multiple accounts and worked diligently to meet deadlines and exceed performance goals.
  • Created Bi-weekly and monthly reports to track progress of business goals.
  • Gathered, analyzed and formatted large amounts of data into meaningful information.
  • Conducted regular audits on existing processes and systems to ensure accuracy of data.
  • Prepared ad-hoc reports as requested by senior management team.
  • Documented processes related to report generation and maintenance procedures.
  • Collaborated with stakeholders across departments.

Customer Service Specialist

Madwire Media Marketing 360
Fort Collins, CO
01.2022 - Current
  • Resolved customer inquiries, questions and concerns via email and phone calls, to consistently offer quality service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Worked with several cross-functional teams to best provide solutions and answers to the customer.
  • Maintained knowledge of current company policies and technology.

Payment Consultant

Madwire Media Marketing 360
Fort Collins, CO
01.2021 - 01.2022
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

Private Nanny

RSL Landscaping
Niwot, CO
01.2020 - 01.2021
  • Helped children complete homework and special assignments daily to support academic performance.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Developed a lasting, professional relationship with family by encouraging open communication and delivering positive feedback.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Performed all housekeeping duties, such as preparing nutritious meals, cleaning, laundry, tidying bedrooms, and completing organization projects.

Ministry Resident

Rocky Mountain Christian Church
Niwot , CO
08.2018 - 01.2020
  • Devised strategies to drive program growth.
  • Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
  • Recruited, coached, supported, scheduled, and planned events for approximately 80 program volunteers.
  • Organized and oversaw Sunday school classes for children between ages 0 - 18years old.
  • Carried out administrative responsibilities for children's ministry, including budgeting and volunteer scheduling.
  • Selected, adapted and wrote curriculum and lesson plans to meet individual classroom requirements.
  • Preached or hosted for high-school students every Wednesday night and Sunday morning.
  • Maintained safety and security of all children involved in program.
  • Planned and executed winter and summer camps, independently or through programs.

Education

Some College (No Degree) - Secondary Education

Colorado Mesa University
Grand Junction, CO

Skills

  • Adaptable
  • Client/Account Management
  • Attention to detail
  • Excellent organization with both time and materials
  • Problem resolution
  • Project Management
  • Territory Management
  • CRM Software
  • Data analytics/reporting specifically using Qlik
  • Proficient in all Microsoft 365 including Excel

References

References available upon request.

Timeline

Account Manager

Bright Horizons
10.2022 - Current

Customer Service Specialist

Madwire Media Marketing 360
01.2022 - Current

Payment Consultant

Madwire Media Marketing 360
01.2021 - 01.2022

Private Nanny

RSL Landscaping
01.2020 - 01.2021

Ministry Resident

Rocky Mountain Christian Church
08.2018 - 01.2020

Some College (No Degree) - Secondary Education

Colorado Mesa University

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Sydney Hall