Sydney Hamilton

Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.

Collaborated with kitchen team to develop successful food pairings for featured drinks, enhancing guest dining experience.

• Enhanced guest experience by providing exceptional service and maintaining clean, welcoming environment.
• Raised customer satisfaction scores by addressing concerns promptly and professionally.
• Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Poured and prepared mixed drinks for over 100 customers daily.
• Consistently met sales goals through upselling techniques and promoting specialty cocktails.
• Processed payments for orders and provided customers with change.
• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Provided attentive service and proactively assessed guest needs.
• Monitored food and beverage supplies, assisting with restocking when needed.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Trained over 10 new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Closed out cash register and prepared cashier report at close of business.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
• Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Supported needs of 15+ person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved approximately 25+ customer complaints per day with empathy, resulting in increased loyalty and repeat business.
• Handled approximately 15 escalated calls per day efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.