Sydney Hancock
Pflugerville
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 7+ years of related experience, diligent nature and expertise in electronic records management.
Overview
8
8
years of professional experience
Work History
Medical Office Specialist
Austin Diagnostic Clinic
08.2017 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used EClinical Works, IDX and Harvest Electronic health record system to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Provider Enrollement Specialist
Texas Medicaid Health Partnership
03.2016 - 07.2017
- Prepared and processed provider enrollments with Medicare and Medicaid in for the state of Texas.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Secured competitive advantage in market by establishing exceptional network of care providers.
- Contacted insurance carriers to obtain information regarding denials.
- Accepted 60+ inbound calls a day
Scheduler
Logisticare
04.2015 - 02.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Business Management
Huston-Tillotson University
Austin, TXHigh School Diploma -
John B Connally High School
Austin, TX07.2013
Skills
- Patient Services Management
- Report Writing and Development
- Office Coordination
- Documentation and Recordkeeping
- Medical Records Management
- Spreadsheet Tracking
- Appointment Coordination
- Billing and Coding
- Knowledge of HIPAA Regulations
- Electronic Health Records Systems
Timeline
Medical Office Specialist
Austin Diagnostic Clinic
08.2017 - Current
Provider Enrollement Specialist
Texas Medicaid Health Partnership
03.2016 - 07.2017
Scheduler
Logisticare
04.2015 - 02.2017
Business Management
Huston-Tillotson University
High School Diploma -
John B Connally High School
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