Sydney Handwork
North Lima
Summary
I'm passionate about delivering exceptional customer service, and I excel in intensive, fast-paced, and friendly environments. I love building connections with coworkers and customers and bring a positive energy to the office every day. I'm skilled in organization and problem-solving, taking great satisfaction in crossing tasks off my to-do list. I have extensive experience in handling large crowds and high-pressure situations, while still multitasking efficiently. I can engage with dissatisfied customers and find reasonable solutions while maintaining a professional and understanding attitude. I'm a strong communicator with a drive to learn and become the best at what I do.
Overview
4
4
years of professional experience
Work History
Lead Reception
Psycare
03.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Server and Hostess
Giangelos Pizzaria and Bar
09.2021 - 05.2024
- Maintained a customer-forward attitude at all times
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
OPUS Coffee
03.2023 - 10.2023
- Helped guide and train coworkers, answering their questions and helping them learn
- Defused and solved problems for customers, maintaining customer satisfaction and employee morale
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
South Range High School
Canfield, OHSkills
- Problem-solving
- Organization
- Teamwork and collaboration
- Time management
- Managing high-stress situations
- Multi-tasking
- Engaging with dissatisfied customers
- Communication
- Prioritization
- Friendly, positive attitude
Timeline
Lead Reception
Psycare
03.2024 - Current
Barista
OPUS Coffee
03.2023 - 10.2023
Server and Hostess
Giangelos Pizzaria and Bar
09.2021 - 05.2024
High School Diploma -
South Range High School
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