Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sydney Harp

Macon,GA

Summary

At Smoothie King, I excelled as a Shift Manager, blending strong problem-solving and interpersonal skills to enhance team performance and customer satisfaction. Renowned for mentoring staff and managing inventory efficiently, my approach boosted repeat business through exceptional service and excellent ongoing relations.

Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Overview

4
years of professional experience

Work History

Smoothie King

Shift Manager
06.2017 - 01.2021

Job overview

  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers in selecting merchandise best suited to needs.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Stocked and rotated food items according to expiration dates.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed food safety practices and sanitation guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Lifted and carried heavy materials.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Education

Valdosta State University
Valdosta, GA

High School Diploma

University Overview

Skills

  • Mentoring and coaching
  • Employee training
  • Customer service focus
  • Interpersonal skills
  • Energetic and enthusiastic
  • Visual art creation
  • Drawing and sketching
  • Cash handling

Timeline

Shift Manager
Smoothie King
06.2017 - 01.2021
Valdosta State University
High School Diploma
Sydney Harp