Sydney Haswell
Beaver,PA
Summary
Dedicated individual with 7 years of customer service experience who contributes unwavering work ethic, attention to detail, and excellent interpersonal skills. Known for customer-focused initiatives and relationship-building strengths. Clear understanding of sales strategy and merchandising techniques. Motivated to learn, grow, and excel in the business industry.
Overview
10
10
years of professional experience
Work History
Merchandiser
PepsiCo
04.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 30 pounds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Maintained effective team member communication.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Established strong vendor relationships to maintain and support business.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
Specialty Sales Associate/Visual Merchandiser
Target
08.2018 - 04.2023
- Took on responsibilities on both Style Team Lead and Visual Merchandiser in until both spots were filled by new hires. Went on to train both proceeding hiring process.
- Organized merchandise, racks, and displays to promote seasonal and current trends in alignment with sale objectives while maintaining visually appealing environment.
- Trained and mentored new personnel hired for various roles, including Visual Merchandiser, Team Lead, and Specialty Sales Associate, regarding visual merchandising and company standards, operations, policies, and services.
- Worked closely with both Team Leads and Visual Merchandisers daily to complete tasks accurately and efficiently.
- Became cross-trained across several store areas, including Softlines, Beauty/Personal Care, Electronics, General Merchandise, Fulfillment Pick and Pack, Market, Cashier, Inbound Truck, and Customer Service to increase knowledge and overall performance.
- Maintained continuous exceptional customer service with forward-thinking strategies, focused on addressing customers' needs and resolving concerns.
- Mentored associates on company mission, goals, and core values, while showing direct link between revenue growth and customer loyalty.
- Established open and professional relationships with coworkers to achieve quick resolutions for various day-to-day issues.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and sales.
Dog Caretaker
A.B. Canine
09.2017 - 05.2018
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Communicated professionally with pet owners via phone, email and text.
- Followed specific pet care instructions regarding dietary needs and medication regimens.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
- Exercised animals regularly with walks and rigorous play activities.
- Observed dogs in various settings to determine behavioral concerns and problems.
Sales Associate
Jcpenneys
06.2014 - 01.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained Customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Some College (No Degree) - Business
Slippery Rock University of Pennsylvania
Slippery Rock, PAHigh School Diploma -
Western Beaver Jr./Sr. High School
Industry, PA06.2016
Skills
- Problem-solving
- Exceptional customer service
- Professional demeanor
- Leadership
- Multitasking Abilities
- Attention to Detail
- Flexible/Adaptable
- Fast Learner
- Friendly and outgoing
- Pricing and shelf labeling
- Retail knowledge
- Visual Merchandising
Accomplishments
Employee of the Month Nov. 2021
Timeline
Merchandiser
PepsiCo
04.2024 - Current
Specialty Sales Associate/Visual Merchandiser
Target
08.2018 - 04.2023
Dog Caretaker
A.B. Canine
09.2017 - 05.2018
Sales Associate
Jcpenneys
06.2014 - 01.2015
Some College (No Degree) - Business
Slippery Rock University of Pennsylvania
High School Diploma -
Western Beaver Jr./Sr. High School