Sydney Helms
Irmo,SC
Summary
Compassionate Veterinary Technician with a proven track record in customer service and patient care. Expertise in problem-solving and time management, ensuring optimal animal comfort during procedures and effective communication with pet owners.
Overview
10
10
years of professional experience
Work History
Veterinary Technician/Clinical Scribe
Capital Animal Hospital
Columbia, SC
11.2023 - Current
- Assisted veterinarians during examinations, procedures, and surgery ensuring animal comfort and safety.
- Educated pet owners on post-operative care and general animal wellness practices.
- Maintained cleanliness and organization of examination rooms and surgical areas to promote hygiene standards.
- Trained new staff on clinic protocols and best practices for animal handling and care.
- Collaborated with team members to improve workflow efficiency in high-demand situations.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Documented patient encounters accurately in real-time, ensuring precise medical records.
- Utilized electronic health record (EHR) systems for efficient data entry and retrieval of patient information.
- Supported clinical staff by preparing necessary documentation for patient examinations and treatments.
- Assisted in developing best practices for scribing processes, contributing to improved operational effectiveness.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Administered medications according to established protocols.
- Monitored patient vital signs and reported any changes to veterinary staff promptly.
- Conducted routine laboratory tests, including bloodwork and urinalysis, enhancing diagnostic accuracy.
- Scheduled appointments efficiently, optimizing daily calendar for maximum productivity.
- Managed patient communications, ensuring timely responses to inquiries and concerns.
- Maintained accurate records in scheduling software, enhancing data integrity and accessibility.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Special Education Teacher
Widefield School District 3
Colorado Springs, CO
12.2020 - 10.2023
- Developed individualized education plans (IEPs) for students with diverse learning needs.
- Implemented evidence-based teaching strategies to enhance student engagement and comprehension.
- Collaborated with multidisciplinary teams to assess student progress and adjust instructional methods.
- Trained and mentored new teachers on effective classroom management techniques.
- Developed and implemented individualized education plans tailored to diverse learning needs.
- Utilized assistive technology to facilitate learning for students with varying disabilities.
- Led classroom management strategies promoting a positive and inclusive environment for all learners.
- Provided ongoing training and mentorship to new special education staff, fostering professional growth.
- Engaged parents and families through regular communication regarding student progress and resources available.
- Enhanced student learning experiences by incorporating project-based and hands-on activities into the curriculum.
- Established strong relationships with parents, conducting regular communication to provide updates on student progress and address any concerns.
- Participated in ongoing professional development opportunities, staying current on research and trends in special education teaching methods.
- Implemented differentiated instruction techniques, accommodating diverse learning styles and abilities of students within the classroom.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Taught students across multiple classifications and degrees of special needs.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Maintained accurate and complete student records to prepare reports on children and activities.
Education Assistant
Chapin Baptist Child Development Center
Chapin, SC
05.2019 - 09.2020
- Assisted educators in developing and implementing lesson plans to enhance student engagement.
- Supported classroom management by maintaining a positive learning environment for diverse learners.
- Facilitated communication between parents and teachers to address student needs effectively.
- Organized educational materials and resources to streamline daily classroom activities.
- Evaluated student progress through assessments, contributing to tailored instructional strategies for individuals.
- Monitored student classroom and outdoors activities to promote student safety.
Customer Service Representative
Midlands Toyota
Columbia, SC
05.2018 - 05.2019
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Trained new team members on call handling procedures and customer service best practices.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Detailed payment options and explained price, receipt and billing details to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
BI-LO
Columbia, SC
06.2016 - 05.2018
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed high-volume customer interactions through phone and in-person communication.
- Trained new staff on company policies and customer service best practices.
- Maintained accurate records of customer transactions and feedback for reporting purposes.
- Implemented process improvements to enhance service delivery and reduce wait times.
- Collaborated with team members to ensure consistent support during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
No Degree - Bachelors of Science
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Spring Valley Highschool
Columbia, SC06-2019
Skills
- Medication administration
- Surgical procedures and support
- Customer service
- Critical thinking
- Active listening
- Written and oral communication
- Documentation and reporting
- Problem-solving
- Time management
Timeline
Veterinary Technician/Clinical Scribe
Capital Animal Hospital
11.2023 - Current
Special Education Teacher
Widefield School District 3
12.2020 - 10.2023
Education Assistant
Chapin Baptist Child Development Center
05.2019 - 09.2020
Customer Service Representative
Midlands Toyota
05.2018 - 05.2019
Customer Service Representative
BI-LO
06.2016 - 05.2018
No Degree - Bachelors of Science
University of Colorado At Colorado Springs
High School Diploma -
Spring Valley Highschool