Sydney Hemming

Started as a hostess then worked my way up to server

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Cultivated warm relationships with regular customers.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Improved team morale and efficiency, leading by example and offering support during peak hours.

This Was a part time job with me being an Assistant for William Citeralla.

• I actually gained a few accounts from this opportunity
• Generated additional sales opportunities with upselling.
• Increased sales by building strong customer relationships and providing excellent service.
• Expanded customer base through cold calling, networking, and relationship building.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Conducted product demonstrations, significantly boosting daily sales figures.
• Assisted in exceeded sales targets through effective planning and goal setting.
• Built relationships with customers and community to promote long term business growth.

• Participated in industry events to stay informed on market trends and expand professional networks.
• See existing accounts on regular basis to maximize revenue.
• Managed client accounts, ensuring timely delivery of products and addressing any concerns or issues that arose.
• Boosted sales by effectively identifying customer needs and offering tailored solutions.
• Forecasted customer and supply chain details for precise and timely fulfillment.
• Made long-lasting relationships with key industry partners, opening up new business opportunities for the organization.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in positive word-of-mouth referrals.
• Researched potential clients to prepare for appointments.
• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.