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Sydney Hess
Seattle
Work Preference
Summary
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
17
17
years of professional experience
Work History
Non-Profit Representative
Rise Up Marketing
Tacoma
04.2026 - Current
- Developed and maintained client relationships through effective communication strategies.
- Collaborated with team members to create compelling promotional materials.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Participated in training sessions designed to improve overall job performance.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Negotiated terms of agreements and closed sales with clients to meet revenue objectives.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Managed a territory, planning and organizing daily work schedule to call on existing or potential sales outlets.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored junior team members and managed employee relationships.
Senior Service Advisor
Classic Collision Repair Center
Federal Way
11.2025 - 02.2026
- Assisted customers with service inquiries and repair estimates.
- Coordinated vehicle repairs with technicians and parts suppliers.
- Managed scheduling and follow-up for customer appointments.
- Educated customers on service options and vehicle maintenance tips.
- Resolved customer complaints and provided effective solutions.
- Maintained accurate records of services performed and inventory levels.
- Collaborated with management to streamline service processes and workflows.
- Documented all customer interactions in the company database system.
- Assisted other technicians with complex repairs when needed.
- Attended regular training sessions provided by manufacturers in order to stay current on product updates.
- Ensured that work areas were clean and organized at all times according to company standards.
- Developed comprehensive service plans for customers' vehicles, including cost estimates and timelines.
- Performed quality control inspections on vehicles before returning them to customers.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Senior Inside Sales Executive
Windward Windows and Gutters
Oahu Island
07.2025 - 10.2025
- Developed relationships with clients to promote window and gutter products.
- Assisted customers in selecting appropriate products for their needs.
- Collaborated with the installation team to coordinate project timelines smoothly.
- Provided feedback to management on customer preferences and market trends.
- Trained new sales staff on product knowledge and effective selling techniques.
- Researched competitor offerings to identify opportunities for improvement and differentiation.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
- Implemented processes for cross-selling products or services based on customer needs.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Negotiated contracts and closed agreements to maximize profit.
- Managed a portfolio of accounts to achieve long-term success.
Buyer/Manager/Inventory Control
Aquarius Holdings LLC
Seattle
01.2023 - 08.2025
- Managed supplier relationships to ensure timely delivery of products.
- Developed purchasing strategies aligned with company goals and budget constraints.
- Negotiated contracts to secure favorable terms and pricing with vendors.
- Monitored inventory levels to prevent stock shortages or excess supplies.
- Trained staff on procurement software and best practices for purchasing efficiency.
- Conducted research on potential vendors and products in order to make informed decisions.
- Maintained accurate records of all transactions made throughout the purchasing process.
- Reviewed requisitions for accuracy prior to submitting them for approval.
- Ensured that purchased items met required specifications, quality standards, and other criteria prior to acceptance by the organization.
- Ensured compliance with relevant laws and regulations pertaining to procurement activities.
- Managed all aspects of the supply chain process from procurement through delivery of goods or services.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
Dispatch Supervisor / Sales Manager / Fleet Manager
Gu-Wi Gutters & Windows LLC
Seattle
02.2019 - 04.2022
- Supervised daily dispatch operations for gutter and window installation teams.
- Coordinated schedules and routes for efficient delivery of materials.
- Managed communications between field teams and office staff effectively.
- Trained new dispatch staff on procedures and software systems.
- Resolved customer inquiries related to scheduling and service issues.
- Monitored inventory levels to ensure timely availability of materials.
- Maintained accurate records of dispatch activities and service requests.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Investigated customer inquiries regarding delivery status or delays.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Developed and implemented policies and procedures to improve operational efficiency.
- Reviewed scope of each project to estimate number of man-hours required.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Recorded results of service calls to create report summaries for senior management.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Developed sales strategies to increase customer engagement and drive revenue.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Estimator
Maaco Auto Body
Burien
07.2009 - 02.2019
- Created detailed cost estimates for auto body repair projects.
- Collaborated with technicians to assess repair needs and materials required.
- Communicated with customers regarding project timelines and expectations.
- Utilized estimating software to generate accurate price quotes for services.
- Coordinated with suppliers to source high-quality parts and materials.
- Maintained organized records of estimates and project details for reference.
- Reviewed insurance policies to ensure compliance with coverage terms.
- Communicated effectively with customers regarding estimate details and options.
- Identifies potential risks associated with proposed projects and recommends strategies for mitigating those risks.
- Compiles data from suppliers to update material pricing databases as needed.
- Addressed client inquiries regarding bid details, providing clear explanations of cost drivers.
- Adapted estimates to reflect changes in scope, materials, and labor requirements.
Education
High school diploma - General Studies
West Seattle High School
Seattle, WA06-2010
Some college - General Studies
South Seattle Community College
Seattle, WASkills
- Training & development
- Operations management
- Administrative experience
- Staff supervision
- Retail store product knowledge
- Business development
- Auto estimating
- Program management
- Leadership
- Construction
- Event marketing
- Driving
- Manual handling
- Territory management
- GPS
- Shipping & receiving
- Sales Management
- Customer service
- Sales pipeline management
- Lead generation
- Estimating for automotive body repair
- Word processing
- Marketing pricing strategy
- Purchasing
- Logistics
- Phone communication
- Dispatching
- Working with individuals experiencing homelessness
- Account management
- POS
- Presentation creation
- Cash handling
- Self-direction
- Customer retention
- Digital marketing
- Construction administrative experience
- Contracts
- Communication skills
- Marketing
- Construction industry experience
- Adaptability
- Performance management
- Interpersonal skills
- Attention to detail
- Dispatch software communication
- Team development
- Accounts receivable
- Employee relationship building
- B2B sales
- CRM system proficiency
- Client interaction via phone calls
- Basic math
- Phone etiquette
- CRM software
- Visual merchandising
- Quality Control
- Quality Assurance
- Computer skills
- Client retention
- Vendor relationship building
- Dependability
- Productivity software
- Content marketing strategy
- Customer engagement
- Microsoft Word
- Efficiency
- Conflict management
- Scalability
- Writing skills
- Customer inquiry handling
- Public speaking
- Leadership team motivation
- Forecasting
- Fleet management
- Project management
- Cashiering
- Customer communication
- Residential construction
- Event planning
- Organizational skills
- Enhance product knowledge
- Project contract management
- Negotiation
- Mobile devices
- Closing sales
- Case management
- Senior leadership
- Sales
- Mentoring
- Relationship building
- Bidding project phase
- Outdoor work
- English
- Maintenance
- Fundraising
- Schedule management
- Service scheduling
- Sourcing
- Inventory control
- Branding
- Upselling
- Analytics
- Social media marketing
- Contract negotiation
- Client relationship development
- Presentation skills
- Research
- Deal closing
- Computer operation
- Integrity
Timeline
Non-Profit Representative
Rise Up Marketing
04.2026 - Current
Senior Service Advisor
Classic Collision Repair Center
11.2025 - 02.2026
Senior Inside Sales Executive
Windward Windows and Gutters
07.2025 - 10.2025
Buyer/Manager/Inventory Control
Aquarius Holdings LLC
01.2023 - 08.2025
Dispatch Supervisor / Sales Manager / Fleet Manager
Gu-Wi Gutters & Windows LLC
02.2019 - 04.2022
Estimator
Maaco Auto Body
07.2009 - 02.2019
High school diploma - General Studies
West Seattle High School
Some college - General Studies
South Seattle Community College