Sydney Hocking
Cincinnati,OH
Summary
A dedicated and hardworking employee with strong customer service, multitasking, and time management skills. Committed to providing every customer with a positive, seamless, and memorable experience by delivering exceptional service, resolving issues efficiently, and maintaining a friendly and professional demeanor. handles high-pressure situations with confidence and efficiency while ensuring customer satisfaction. Passionate about building relationships and contributing to a team-oriented environment that drives success.
Overview
4
4
years of professional experience
Work History
Supervisor
Keystones Mac Shack
Cincinnati, Ohio
08.2023 - Current
- Trained new employees on company policies and procedures.
- Responded to customer questions regarding products, prices and availability.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Team Member
Sgt. Clean's Car Wash
Lakewood, Ohio
08.2021 - 08.2024
- Maintained positive working relationship with fellow staff and management.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Skilled in selling car wash memberships by effectively engaging customers and demonstrating value
- Utilized upselling techniques to maximize revenue and customer retention.
Education
High School Diploma -
Rocky River High School
Rocky River, OH05-2022
Some College (No Degree) - Marketing
University of Cincinnati
Cincinnati, OHSkills
- Workload balancing
- Goal oriented
- Relationship building
- Social media management
- Active listening
- Staff supervision
- Problem-solving
- Upselling techniques
Affiliations
Social media content creator- Keystones Mac Shack
Timeline
Supervisor
Keystones Mac Shack
08.2023 - Current
Team Member
Sgt. Clean's Car Wash
08.2021 - 08.2024
High School Diploma -
Rocky River High School
Some College (No Degree) - Marketing
University of Cincinnati