Sydney Hutchison
Dallas,TX
Summary
Proven leader in F&B management with The SSA Group, adept in labor management and fostering teamwork. Enhanced operational efficiency and employee performance through innovative training and cross-training initiatives. Excelled in customer service, resolving complaints with positive outcomes, and significantly boosting staff morale and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Food and Beverage Operations Manager
The SSA Group
04.2024 - Current
- Improved employee performance through regular training sessions, performance evaluations, and constructive feedback.
- Implemented employee cross-training initiatives to promote flexibility in staff scheduling, improved productivity levels, and provided growth opportunities for team members.
- Boosted employee morale through recognition programs, team-building activities, and opportunities for professional growth.
- Help track labor cost
- Collaborated with the culinary team to create diverse and appealing menus that catered to various dietary preferences and needs.
- Increased overall efficiency by streamlining communication between front-of-house and back-of-house teams during peak service times.
- Implemented health and safety protocols to maintain a clean and safe working environment for both staff and guests.
- Reduced waste levels by implementing proper food handling techniques, storage practices, portion control guidelines, and recycling initiatives.
- Streamlined F&B operations by implementing efficient inventory management systems and staff scheduling procedures.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Food and Beverage Operations Manager
The SSA Group
05.2022 - 04.2024
- Implemented health and safety protocols to maintain a clean and safe working environment for both staff and guests.
- Ensured compliance with all federal, state and local regulations concerning sanitation and safety standards throughout entire operation.
- Improved employee performance through regular training sessions, performance evaluations, and constructive feedback.
- Reduced waste levels by implementing proper food handling techniques, storage practices, portion control guidelines, and recycling initiatives.
- Streamlined F&B operations by implementing efficient inventory management systems and staff scheduling procedures.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Motivated staff to perform at peak efficiency and quality.
F&B Restaurant Manager
The SSA Group
04.2021 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Associate of Arts - Forensic Psychology
Pikes Peak Community College
Colorado Springs, CO05-2026
Skills
- Labor management
- Reliability
- Active listening
- Food and beverage operations
- Sanitation standards
- Operations oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Food and Beverage Operations Manager
The SSA Group
04.2024 - Current
Assistant Food and Beverage Operations Manager
The SSA Group
05.2022 - 04.2024
F&B Restaurant Manager
The SSA Group
04.2021 - 05.2022
Associate of Arts - Forensic Psychology
Pikes Peak Community College
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