Sydney Huynh
Westminster,CA
Summary
Results-oriented professional with a focus on relationship building and service quality management. Experienced in overseeing daily operations, training staff, and resolving customer inquiries to enhance the overall dining experience.
Overview
4
4
years of professional experience
Work History
Service Manager I
Din Tai Fung
Anaheim, CA
06.2025 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained runner/cashier department staff to drive performance.
- Monitored service performance metrics to identify areas of improvement.
- Managed daily operations to ensure high service standards and customer satisfaction.
- Created employee work schedules to keep shifts properly staffed.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Collaborate with the FOH Support Leadership team to motivate the team and hold them accountable.
- Train and coach staff to embody Din Tai Fung's core values.
- Monitored inventory levels for smallware, and placed orders for supplies to support smooth operations.
- Monitored staff performance, delivered feedback, and administered corrective actions when necessary.
Greeter
Din Tai Fung
Costa Mesa, California
01.2022 - Current
- Welcomed guests with a warm and friendly demeanor.
- Guided patrons to their tables promptly and efficiently.
- Managed waitlists using reservation systems effectively.
- Assisted in training new greeters on procedures and protocols.
- Monitored dining area for cleanliness and guest satisfaction.
Floor Manager
Din Tai Fung
Anaheim, California
03.2024 - 06.2025
- Assisted with helping to open Anaheim as an NRO.
- Trained new front-of-house staff members.
- Oversee all FOH departments to ensure daily performance, and maintain an exceptional guest experience.
- Model the company's core values and standards, ensuring that staff are upholding the same expectations.
- Handled customer inquiries and resolved issues to maintain a positive dining experience.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
Senior Support Trainer
Din Tai Fung
Costa Mesa, California
05.2023 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Coached, trained, and oversaw all FOH support departments.
- Motivate and encourage team members to follow proper SOPs.
- Provided feedback to team members alongside managements' support.
- Report to management.
FOH Support Lead
Din Tai Fung
Costa Mesa, California
10.2022 - 03.2023
- Delegated, trained, and mentored new staff on Din Tai Fung standards.
- Collaborated with management to improve operational processes and guest experience.
- Oversee daily operations and ensured smooth service during peak hours.
Education
Bachelor of Arts - Liberal Studies
California State University, Long Beach
Long Beach, CA05-2023
Skills
- Staff management
- Relationship building
- Positive attitude
- Inventory management
- Scheduling optimization
- Effective communication
- Team motivation
- Performance feedback
- Problem solving
- Team leadership
- Reporting and documentation
- Interpersonal relationships
- Staff training and development
- Service quality management
References
References available upon request.
Timeline
Service Manager I
Din Tai Fung
06.2025 - Current
Floor Manager
Din Tai Fung
03.2024 - 06.2025
Senior Support Trainer
Din Tai Fung
05.2023 - 05.2024
FOH Support Lead
Din Tai Fung
10.2022 - 03.2023
Greeter
Din Tai Fung
01.2022 - Current
Bachelor of Arts - Liberal Studies
California State University, Long Beach