Sydney Ipsen
South Ogden
Summary
Motivated and detailed-oriented professional seeking a position where I can contribute to the success of the company while gaining hands-on experience and expanding my skills in the administrative field
Overview
8
8
years of professional experience
Work History
Service Manager
Burt Brothers Tire & Service
09.2023 - Current
- Advised customers on proper vehicle care techniques after completions of repairs
- Audited purchases and processed invoices for vendor payments
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions
- Collaborated with department managers to ensure accurate promise times
- Managed inventory and supplies to ensure materials were available when needed
- Monitored shop productivity reports to determine if goals were being met or exceeded
- Ensured compliance with all safety regulations while performing automotive repairs
- Identified opportunities to improve processes within the service department
- Assisted in resolving warranty claims between customers and manufacturers
Office Manager
Focus Workforce Management
02.2023 - 09.2023
- Served as primary point of contact for all client communication
- Led an internal team and managed a group of 60-100 field employees
- Issued work schedules, duty assignments and deadlines for office staff
- Recruited and facilitated onboarding applicants, ensuring a smooth transition into the company
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established relationships with key stakeholders within the organization
- Maintained detailed records of client interactions, orders, and progress reports
- Ensured compliance with industry regulations and company policies across client accounts
Payroll Admin
Focus Workforce Management
01.2022 - 02.2023
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables
- Processed employee rehires, transfers, terminations and withholdings
- Managed electronic timekeeping systems or manually collected and reviewed timesheets
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Updated payroll system to reflect changes in employee status, benefits, and job titles
- Learned and adapted quickly to new technology and software applications
Returns Specialist
Amer Sports Warehouse
11.2020 - 01.2022
- Performed accurate data entry for returns processing
- Managed customer transactions through various programs
- Evaluated product condition and determined whether the return was eligible for a refund or exchange
- Processed returns promptly to ensure customer satisfaction
- Calculated correct order totals and maintained detailed records for inventory
- Cross trained in other departments to support team operations
- Adhered to company safety guidelines to minimize warehouse accidents
Lead Hostess
Olive Garden
05.2017 - 11.2020
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Built positive relationships with other front-of-house and kitchen staff
- Coordinated dining room staff workflow to foster prompt and courteous service
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary
Education
High School Diploma -
Clearfield High School
Clearfield, UT05-2019
Skills
- Customer Service
- Account Management and Client Relationship Building
- Inventory Management
- Team Collaboration and Leadership
- Certified in Microsoft Office
- Vendor Invoice Reconciliation
- Customer Billing
- Cash Drawer and Credit Card Management
Timeline
Service Manager
Burt Brothers Tire & Service
09.2023 - Current
Office Manager
Focus Workforce Management
02.2023 - 09.2023
Payroll Admin
Focus Workforce Management
01.2022 - 02.2023
Returns Specialist
Amer Sports Warehouse
11.2020 - 01.2022
Lead Hostess
Olive Garden
05.2017 - 11.2020
High School Diploma -
Clearfield High School
Similar Profiles
Trent PaverTrent Paver
General Manager at Burt Brothers Tire & ServiceGeneral Manager at Burt Brothers Tire & Service
James B DuffyJames B Duffy
Lead Mechanical Technician at Burt Brothers Tire & ServiceLead Mechanical Technician at Burt Brothers Tire & Service
Caleb BeardallCaleb Beardall
Assistant Manager at Burt Brothers Tire & ServiceAssistant Manager at Burt Brothers Tire & Service
Chandler MooreChandler Moore
Crewmember at Bryson's Rock ShopCrewmember at Bryson's Rock Shop
Ava JimenezAva Jimenez
Full-Time Missionary at The Church of Jesus Christ of Latter-Day SaintsFull-Time Missionary at The Church of Jesus Christ of Latter-Day Saints