Sydney Jacoby
San Antonio,Texas
Summary
Adept at enhancing team efficiency and customer satisfaction. My tenure at both Chick-fil-A and Chicken-N-Pickle honed my skills in staff training, problem-solving, and promoting strong teamwork. I significantly contribute to improving service quality and operational excellence. My professional demeanor and reliability underscore my commitment to excellence in the hospitality sector.
Overview
3
3
years of professional experience
Work History
Hospitality Team Member
Chicken-n-Pickle
San Antonio, TX
09.2023 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Assisted in the implementation of new policies and procedures designed to improve overall service quality within the restaurant.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Front of House Employee
HTeaO
Killeen, TX
05.2023 - 08.2023
- Maintained a clean and welcoming environment for guests
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Front of House Trainer
Chick-fil-A
Copperas Cove, TX
05.2021 - 11.2022
- Reduced employee turnover by implementing effective training programs for new hires.
- Enhanced overall team morale by recognizing outstanding employee performance and rewarding exceptional efforts.
- Facilitated hands-on learning opportunities for trainees, ensuring they gained practical experience essential for their roles.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
- Reinforced company culture and values within the workplace through consistent messaging during staff trainings.
- Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
Education
No Degree - Medical Assisting
Concorde Career College
San Antonio, TX08.2024
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05.2023
Skills
- Strong teamwork
- Customer service focus
- Professional Appearance
- Problem-solving skills
- Reliability and punctuality
- Initiative and Self-Motivation
Timeline
Hospitality Team Member
Chicken-n-Pickle
09.2023 - Current
Front of House Employee
HTeaO
05.2023 - 08.2023
Front of House Trainer
Chick-fil-A
05.2021 - 11.2022
No Degree - Medical Assisting
Concorde Career College
High School Diploma -
Copperas Cove High School