Sydney Jeanmarie
Portland
Summary
Results-driven professional with a proven track record in operations, claims analysis, caregiving, and customer service. Proficient in optimizing workflow, managing data, and crafting documents for seamless collaboration. Skilled in claims negotiation and evidence management, contributing to successful outcomes. Committed caregiver, promoting patient well-being and maintaining accurate records. Customer service expert with a customer-centric approach that boosted sales and loyalty. Adept at exceeding quality standards and fostering a positive atmosphere. Eager to leverage my skills and experience to support organizational goals.
Overview
5
5
years of professional experience
Work History
Store Opener
Dotty's Slot Casino
06.2024 - Current
- Assisted in budget planning by monitoring expenses closely against revenues generated daily.
- Managed inventory levels for optimal stock availability and reduced waste.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets, contributing to a more profitable bottom line.
- Ensured compliance with company policies, safety regulations, and local laws for a safe and orderly store environment.
- Provided exceptional customer service experiences through attentive listening, problem-solving skills, ensuring high levels of repeat business from loyal patrons.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
Shift Leader
Pizza Hut
02.2024 - 06.2024
- Prepared Shift Summary reports for Supervisor and communicated regularly on goals and processes
- Identified Team weak points and implemented corrective actions to resolve concerns
- Prepared reports and technical documentation of day-to-day production processes
- Monitored Employee actions for Safety sanitation and General housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced company policies and regulations with employees
- Oversaw logistics and inventory management for storeroom
- Resolved customer complaints and issues offered thoughtful solutions to maintain customer satisfaction
Operations Assistant
Transcold Distribution
07.2023 - 01.2024
- Oversaw daily departmental operations, efficiently coordinating workflow to optimize productivity and streamline processes
- Resolved issues promptly and efficiently, upholding a commitment to customer satisfaction
- Collaborated with the operations manager to strategically plan and execute routine operational activities and special projects, ensuring alignment with organizational goals and objectives
- Orchestrated rigorous oversight of inventory levels, meticulously documenting all stock movements to ensure 99.9% accuracy and eliminate discrepancies, resulting in a 20% reduction in stock loss and increased operational efficiency
- Proficiently processed customer orders and invoices, facilitating prompt order fulfillment and delivery while diligently maintaining daily logs for management assessment and reporting
Claims Analyst
Epiq Global Systems
07.2022 - 06.2023
- Employed specialized software applications, such as SAP, Portal, and Microsoft Excel, to optimize data management, resulting in enhanced operational precision and efficiency
- Proficiently harnessed the capabilities of Microsoft Office tools, including Word Document, Claims Matrix, and Teams, to craft, organize, and share crucial documents, facilitating seamless team collaboration and knowledge sharing
- Effectively steered claims negotiations, skillfully adhering to the established $250 limit, while also playing a pivotal role in supporting the resolution of intricate litigations, contributing to the successful outcome of complex issues
- Diligently assembled and meticulously monitored a repository of evidentiary materials, fortifying the underpinning of legal proceedings and upholding the efficiency of the legal support processes
Caregiver/Special Needs
Adult Foster Care Home
06.2021 - 07.2022
- Thoroughly examined and meticulously scrutinized evidence, conducting extensive research to ascertain the accuracy and authenticity of reported statements, thereby ensuring the highest standards of information verification
- Completed a high level of patient care by actively facilitating the self-administration of medications, fostering an environment that promoted their overall health and well-being
- Provided compassionate and comprehensive assistance to clients in meeting their daily living needs, fostering self-esteem and maintaining their overall physical and emotional wellness, thus enhancing their quality of life
- Implemented exceptional proficiency in the utilization of company-specific software and databases, skillfully maintaining and updating meticulous records of services provided and patient conditions, ensuring the highest levels of data accuracy and compliance
Customer Service Representative
Albertsons
06.2020 - 06.2021
- Diligently oversaw primary customer support, cultivating strong relationships with both internal and external customers while upholding the highest service standards
- Pioneered a customer-centric approach to elevate satisfaction levels, employing innovative strategies to meet client needs and promptly resolve issues, culminating in a substantial 10% surge in sales revenue
- Established a keen aptitude for product recommendations, delivering comprehensive insights and contributing to a noteworthy 10% increase in sales figures, fostering long-term customer loyalty
- Maintained meticulous customer records through systematic updates of account information, efficiently processing financial adjustments to ensure data integrity and compliance with established standards, all while adapting proactively to evolving industry dynamics
Crew Member
Beaverton Liquor
11.2019 - 05.2020
- Distinguished for consistently providing exceptional customer service, I cultivated a welcoming atmosphere and consistently exceeded quality standards, ensuring utmost customer satisfaction
- Spearheaded an impactful initiative to promote liquor products, proactively presenting a diverse array of upgrade options and daily specials, ultimately resulting in a substantial 15% upswing in sales figures
- Meticulously orchestrated aisle organization within the designated department by methodically restocking shelves and ensuring optimal product placement
- Demonstrated an unwavering commitment to teamwork, consistently embracing opportunities for growth through receptive engagement with our accomplished management team, epitomizing a dedication to personal and professional development
Education
GED -
Portland Community College
Portland, OR11.2019
Skills
- Data Entry
- Computer Systems
- Data Analysis
- Technical Support
- Database Management
- Information Technology
- System Administration
- Software Development
- Network Security
- Hardware Troubleshooting
- IT Management
- Cybersecurity Skills
- System Integration
- Data Processing
- Software Testing
- Computer Programming
- Information Security
- Data Maintenance
- System Upgrades
- Network Administration
- Hardware Maintenance
- Data Validation
- System Optimization
- Software Installation
Assessments
- Spreadsheets with Microsoft Excel, 04/01/23, Proficient
- Data entry: Attention to detail, 04/01/23, Proficient
- Management & leadership skills: Impact & influence, 07/01/22, Proficient
- Scheduling, 01/01/22, Proficient
- Basic attention to detail, 05/01/21, Proficient
- Administrative Assistant/receptionist, 05/01/21, Proficient
Core Competencies
- Ensuring Data Entry Accuracy, Meticulously validate and input data with a keen eye for precision, safeguarding data integrity through thorough proofreading and error reduction techniques.
- Optimized Operations Management, Streamlined daily departmental operations, efficiently coordinating workflow to maximize productivity. Collaborated on strategic planning and execution of activities aligned with organizational goals.
- Managed Data Efficiently, Utilized specialized software applications to enhance operational precision. Proficiently harnessed Microsoft Office tools for document creation and team collaboration.
- Delivered Exceptional Customer Service, Cultivated strong relationships with customers, resolving issues promptly and innovatively to boost sales and foster long-term loyalty.
- Solved Complex Problems, Demonstrated problem-solving skills in claim negotiations and the resolution of intricate litigations, contributing to successful outcomes.
Timeline
Store Opener
Dotty's Slot Casino
06.2024 - Current
Shift Leader
Pizza Hut
02.2024 - 06.2024
Operations Assistant
Transcold Distribution
07.2023 - 01.2024
Claims Analyst
Epiq Global Systems
07.2022 - 06.2023
Caregiver/Special Needs
Adult Foster Care Home
06.2021 - 07.2022
Customer Service Representative
Albertsons
06.2020 - 06.2021
Crew Member
Beaverton Liquor
11.2019 - 05.2020
GED -
Portland Community College
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