Sydney Johnson

Front desk / Receptionist:

• Pleasantly welcomed visitors, and maintained front reception desk.
• Managed a high volume of incoming requests while maintaining quality customer service.
• Answered main company line and directed callers to appropriate department or employees.
• Answered unassigned lead texts on Nurtured App, emails, and other inquiries from new leads and existing clients.

Appointment Setter / Data Entry:

• First to contact new leads and subsequently scheduling them with an Agent or provide resources from our website to do their own research.
• Assisted Agents in re-engaging old leads and rescheduling appointments.
• Confirmed with customers about appointments and rescheduled missed appointments.
• Monitored no-show rates and took appropriate action when needed.
• Assisted Agents in an conflict or request needed.

Admin Assistant / HR Assistant:

• Sent personalized texts on behalf of the CEO, Curtis Ray daily.
• Picked up and delivered catering services for various functions, including sales trainings and department meetings.
• Kept track of monthly supplies list for food and office supplies.
• Printed and filled tax right offs
• Provided reports in data for various trials testing things such as if providing a gift card to client before appointment increases the show up rate or not.

• Created, edited and managed content for various social media platforms including TikTok, Instagram, Facebook, Twitter, LinkedIn, YouTube.
• Organized social media calendar updated and daily
• Walked down the streets of Downtown Gilbert, Downtown Phoenix, and Downtown Mesa, interviewing people about how prepared they feel for retirement.
• Posted 3 times daily using Loomly and Planable across multiple accounts at once
• Edited Graphic designs and short videos to keep disclaimers and advertising up to date.
• Created Graphic Designs to post when graphic designer was out sick or busy
• Filmed Tiktoks to post across all platforms
• Monitored emerging trends in digital Media and Marketing.
• Collaborated with internal teams such as creative designers and copywriters to produce engaging content that resonates with potential clients.
• Assisted in organizing events such as Client Webinars, and Home Shows.
• Engaged with and responded to online audience through relevant comments.

Sales floor/ Register-

• Working at QT is a fast-paced job that requires your attention and service to multiple people at once.
• Unending demands from customers while also maintaining a clean well kept sales floor, organized cash register, and attentive greetings to incoming customers.
• Operated cash register to process cash and credit card transactions.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• QT taught me how to work with so many different personalities as fill in clerks would come in and out.

Kitchen-

• Greet customers and ask if they have any questions as soon as they approach the order station.
• Prepared QT Kitchen food items according to recipes and instructions.
• Maintained cleanliness and sanitation of kitchen areas, equipment, and utensils.
• Stocked shelves with products such as canned goods, dry goods, frozen foods, dairy products, beverages.
• Organized food supplies for easy access during meal preparation.

• Assisted cleaning carpets with my Uncle up in Idaho for a few months
• Distributed Business cards by door to door to near by neighborhoods
• Moved furniture as necessary for access to carpeted areas.
• Utilized industrial-grade carpet shampooers to deep clean carpets.
• Maintained inventory of supplies and ensured that they are properly stored between jobs.
• Kept work area clean at all times and disposed of waste materials according to regulations.
• Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.

• Attended to and entertained a family of 4 kids for a few years
• Developed experience with kids and patience
• Spend quality time with my 8-year-old niece for fun playdates.
• Set clear expectations for behavior in various settings.
• Cared for children of various ages and assisted with feeding, dressing and daily activities.
• Established trust through consistent communication with both parents and kids.
• Enforced rules to teach good manners and maintain safe environment.