Hi, I’m
Sydney Jones
Data Entry Specialist
Jonesboro,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Data Entry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer.
Overview
10
years of professional experience
7
years of post-secondary education
Work History
TargetAtlanta, GA
Fulfillment Expert
05.2022 - Current
Job overview
- Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner
- Meet pick and pack productivity expectations and INF goals
- Locate Ship to Store orders and scan into hold upon arrival
- Monitor and communicate with your leader when supplies are needed
- Model excellent service by greeting all guests in the area when picking orders
- Properly use equipment while following safety best practices
- Leverage appropriate escalation tools to solve process and/or guest issues; notify leader(s) as needed
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Recorded daily activities for inventory control.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable way.
TTECJonesboro, GA
Customer Service Representative
06.2019 - 05.2022
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Completed data entry tasks with accuracy and efficiency.
- Evaluated source documents to locate needed information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Secured and protected data from unauthorized access by complying with security protocols.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
XPO LogisticsFairburn, GA
Clerk/Customer Service
03.2018 - 05.2019
Job overview
- Fill requisitions, work orders, or requests for materials, tools, or other stock items
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; Printing shipping documents, & placing orders in delivery area
- Unload merchandise from the trucks and check to ensure that they match with the delivery documents such as the bill of lading, shipping invoice or delivery note
- Verify that the goods are intact and report any defects
- Maintains inventory controls by collecting stock location orders
- Conduct weekly cycle counts
- Respond to order related emails.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Generated management reports for use in key decision-making.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Prepared working papers, reports and supporting documentation for audit findings.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed pivot tables and custom reports in Excel.
United States Postal ServiceRiverdale, GA
Seasonal City Carrier
12.2016 - 01.2018
Job overview
- Delivered letters, documents, and parcels to businesses and homes
- Collects outgoing mail along route
- Sorts mail, including packages, according to delivery sequence.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
O'rielly Auto Parts Distribution CenterForest Park, GA
Inbound Material Handler & Order Processor
02.2014 - 02.2015
Job overview
- Welcome delivery trucks
- Receive and track shipments
- Embark merchandise in delivery trucks using appropriate tools
- Accommodate and carefully handle fragile merchandise
- Track and document exact shipment arrival and departure times
- Tag and label merchandise
- Label and stockpile merchandise according to size, shape, and type
- Box, wrap and pack merchandise in accordance with relevant procedures and standards
- Prepare all orders for shipment
- Record and manage all impaired or damaged merchandise
- Enter data in inventory and logistics software programs
- Transported inventory items to appropriate locations.
- Received and unpacked shipments and new equipment as directed.
Education
Full Sail UniversityWinter Park, FL
Associate of Arts from Graphic Design
05.2020 - Current
University Overview
- Professional Development: Psychology of Play
- 3.5 GPA
Charles R. Drew High SchoolRiverdale, GA
High School Diploma
08.2009 - 05.2013
Skills
Microsoft Office
undefinedTimeline
Fulfillment Expert
Target
05.2022 - Current
Full Sail University
Associate of Arts from Graphic Design
05.2020 - Current
Customer Service Representative
TTEC
06.2019 - 05.2022
Clerk/Customer Service
XPO Logistics
03.2018 - 05.2019
Seasonal City Carrier
United States Postal Service
12.2016 - 01.2018
Inbound Material Handler & Order Processor
O'rielly Auto Parts Distribution Center
02.2014 - 02.2015
Charles R. Drew High School
High School Diploma
08.2009 - 05.2013
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