Sydney Jones
Baltimore,MD
Summary
Versatile Analyst and Writing Professional with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 13 years of experience in the Federal Government. Results-oriented with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
14
14
years of professional experience
Work History
Technical Analyst/Content Manager
Centers for Medicaid & Medicare Servies
04.2023 - Current
- Develop new features in SharePoint and JIRA Confluence per request of management and stakeholders.
- Streamlined processes by developing and implementing automation tools, resulting in improved efficiency.
- Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
- Works closely with internal and external stakeholders and collaborates with team members to elicit documentation requirements, tailor documents to meet those requirements, and clarify necessary information to produce accurate and relevant documentation using established document management procedures, formatting guidance, and templates.
- Edits and writes standard operating procedures, user guides, handbooks, presentation slides, flow charts, customer reports, and templates.
Technical Analyst
Department of State
09.2019 - 04.2023
- Designs, develops, and presents internal and external briefings and reports.
- Supports Program Management Office (PMO) team and task order FMS personnel in developing, preparing, and presenting written content for multiple, time-sensitive contract/task order deliverables, including but not limited to FMS Monthly Status Reports and PMO Standard Operating Procedure manual.
- Proved successful working within tight deadlines and fast-paced environment.
- Develop deliverable format, structure, and content after collaborating with PMO Program Manager, Operations Manager, and task order leads and consulting applicable task order documentation for requirements.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Composes, proofreads, edits, and formats technical documentation to include operational procedures, plans, reports, schedules, and proposals.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Leads content reviews and editing processes.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
Technical Analyst
National Aeronautics and Space Administration (NASA) Headquarters
05.2016 - 01.2019
- Support NASA's Earth Science Division (ESD) Flight Program by reviewing ESD requirements, analyzing impacts on current operations, providing advisory assistance in evaluation and prioritizing, and steering requirements through ESD and Science Mission Directorate (SMD) processes.
- Edited and rewrote congressional documents, including congressional justifications, to justify continuation of funding for NASA projects within ESD.
- Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
- Developed project schedules for SMDs Heliophysics Division for NASA projects, including Parker Solar Probe and Voyager.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Configured SharePoint site for project team data, meeting notes, and schedule changes.
- Developed Standard Operating Procedures (SOPs) for ESD, including Program Executive (PE) Handbook, to improve organizational efficiency and establish consistent records receipt and retention.
- Provided configuration management by managing office-wide confluence (SharePoint) site, records management, meeting notes, etc., for NASA's Astrophysics Division supporting Origins Space Telescope (OST) project and Science Technology and Definition Team (STDT).
- Cultivated relationships with PEs and Associate Director for Flight Program to troubleshoot current project challenges, including scheduling, Project Task Plans, milestones, and key deliverables.
Program Control Analyst
6K Systems/Federal Aviation Administration (FAA)
07.2014 - 04.2016
- Prepared cost proposals for training specialists' travel within Continental United States (CONUS).
- Assisted program manager in managing and updating program schedules using Microsoft Project.
- Reduced financial discrepancies by conducting regular audits, reconciliations, and corrective actions when necessary.
- Reduced travel costs for international training specialist deployment by 20% by developing over 100 travel cost proposals to provide cost estimates for Federal Aviation Administration (FAA) System Approach Safety Oversight (SASO) contract.
- Increased overall program performance through proactive identification of areas needing improvement or intervention, followed by strategic action plans for resolution.
- Worked with Project Manager to standardize processes and transition FAA SASO over to new processes by creating travel arrangement business process document and flow chart
- Structured relevant business processes to establish efficiency and transparency in business practices, client goals, and objectives.
- Provided leadership on development, management, and onboarding of project staff, project controls standards, and processes used by project teams, by working closely with PMO personnel.
- Supported management of meeting Logistics (reserving/procuring conference rooms and multimedia equipment, managing invites, printing and distributing materials), documented meeting minutes and action items, tracked status of open tasks and action items, and supported development of weekly and monthly status reports and management of key program documents on company SharePoint site.
Business Analyst
MIL Corporation
10.2013 - 07.2014
- Rewrote over 25 Standard Operating Procedures (SOP) for Oracle, DELPHI and PRISM accounting systems for FAA in process areas for Accounts Payable, General Ledger, Accounts Receivable, Budget to Reporting, Procure to Pay, Project Bill to Cost, Fixed Assets, and Annual PRISM Recertification Procedures.
- Team member for conceptual design proposal for Delphi recertification.
- Rewrote new PRISM Lease Funding Automation Procurement System Process documents.
Technical Writer
MIL Corporation
10.2013 - 07.2014
- Identified discrepancies in technical process descriptions.
- Researched and collaborated on description resolution.
- Rewrote FAA travel policy, converting it into plain language, eliminating employee loopholes, and generating cost savings.
- Rewrote and designed technical documents (working with SMEs, technical leads, contracting officers, technical reps, and program managers), including installation guides, configuration documentation, high-level diagrams, and how-to-guides for FAA employees performing temporary duty travel and permanent change of station travel in Continental United States (CONUS) and Outside Continental United States (OCONUS).
- Administered and led focus groups to test usability of FAA Travel Policy to assess readability of FAA Travel Policy, utilizing readability tests and Flesh Kincaid readability tests.
- Revised documentation to incorporate product updates and enhancements requested by customers and internal users.
Program Support Assistant
National Cancer Institute
01.2010 - 01.2011
- Transitioned over 30 NCI offices to new records management processes and successfully transitioned over thirty NCI offices to implement new Records Management processes and practices by conducting Records Management information sessions and researching and streamlining information to help construct and carry out the records management outreach plan, resulting in the execution of over twenty records management sessions for NCI offices
- Facilitated 20 records management information and practice sessions with employees
- Developed training collateral products such as a records management outreach brochure and process map to illustrate a workflow
- Streamlined and simplified Records Management processes for over 20 NCI offices by creating and distributing Records Management Outreach brochures to over 20 NCI offices by developing process maps (using VISIO) to illustrate the workflow of Records Management processes.
Education
Master of Science - Management
University of Maryland
College Park MD01.2018
Bachelor of Arts - English Language & Literature
University of Maryland - College Park
College Park01.2012
Skills
- Cybersecurity
- ServiceNow
- Security Incident Response
- KIDASA Milestones Professional
- Slack
- JIRA Confluence
- SharePoint
- Adobe InDesign
- Adobe Acrobat Pro
- Microsoft Visio
- Sensitive Information Handling
- Standards Implementation
- Design & Development
- Data Analysis
Security Clearances
Secret, Department of Defense (DoD), 11/2022, Currently Active
Affiliations
- Alumni Association Member, University of Maryland, English Department
- Member, Society of Technical Communication
- Alumni Association Member, University of Maryland, College Park,
- Volunteer, Meals on Wheels of Baltimore
Timeline
Technical Analyst/Content Manager
Centers for Medicaid & Medicare Servies
04.2023 - Current
Technical Analyst
Department of State
09.2019 - 04.2023
Technical Analyst
National Aeronautics and Space Administration (NASA) Headquarters
05.2016 - 01.2019
Program Control Analyst
6K Systems/Federal Aviation Administration (FAA)
07.2014 - 04.2016
Business Analyst
MIL Corporation
10.2013 - 07.2014
Technical Writer
MIL Corporation
10.2013 - 07.2014
Program Support Assistant
National Cancer Institute
01.2010 - 01.2011
Master of Science - Management
University of Maryland
Bachelor of Arts - English Language & Literature
University of Maryland - College Park
Similar Profiles
Andrew K. KeenanAndrew K. Keenan
Health Insurance Specialist at Department of Health and Human Service / Centers for Medicare and Medicaid Services / Center for Medicare/ Performance-Based Payment Policy Group (P3)Health Insurance Specialist at Department of Health and Human Service / Centers for Medicare and Medicaid Services / Center for Medicare/ Performance-Based Payment Policy Group (P3)
Gina KingGina King
Contract Specialist at Centers for Medicare & Medicaid ServicesContract Specialist at Centers for Medicare & Medicaid Services
Wen SongWen Song
Data Scientist at Centers for Medicare and Medicaid Services (CMS)Data Scientist at Centers for Medicare and Medicaid Services (CMS)