Sydney Josaphat
Brooklyn
Summary
Passionate and engaging customer service professional with 2+ years of experience in the dance community. Adept at fostering positive client relationships, ensuring smooth studio operations, and providing exceptional service in dynamic environments. Seeking to leverage expertise in customer support and organizational management in a Studio Pro Customer Service Representative role.
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
12
12
years of professional experience
Work History
Front Desk Manager
Kim Jay Dance Studio
01.2023 - Current
- Greet and assist clients, ensuring a welcoming and professional atmosphere
- Manage studio schedules, coordinate class bookings, and handle inquiries
- Process payments and maintain accurate financial records
- Address customer concerns and provide solutions to enhance client satisfaction
- Support studio events, workshops, and promotional activities
Call Center Representative
National Grid
01.2015 - 01.2017
- Managed an average of 22 inbound and outbound customer service calls per hour
- Assisted customers by addressing inquiries, providing solutions, and resolving concerns
- Followed communication scripts and maintained high-quality service standards
Sales Representative & Shift Supervisor
CVS Pharmacy
01.2016 - 01.2023
- Provided excellent customer service in a high-traffic retail environment
- Trained new employees and monitored team performance
- Handled financial transactions and maintained inventory
- Processed orders and ensured timely product restocking
Founder
Community Meets
01.2019 - Current
- Mentor local individuals and encourage community engagement
- Promote inclusivity and teamwork to foster communal improvement
Assistant Basketball Coach
Brooklyn Friends School
01.2013 - 01.2016
- Organize training sessions and mentor high school athletes
- Develop strategies to enhance player skills and team performance
Education
Sociology - Major
City College of New York
Manhattan, NY01.2019
Liberal Arts - Major
Kingsborough Community College
Brooklyn, NY01.2016
Skills
- Strong communication and interpersonal skills
- Client relationship management
- Studio operations and scheduling
- Problem-solving and conflict resolution
- Adaptability in fast-paced environments
- Proficient in Microsoft Office and scheduling software
- Multilingual: Fluent in Creole and French
- Registration processing
- System updates
Additional Information
Personal/Wellness Trainer, Musician, Proficient in Microsoft Office and scheduling software
Leadership Experience
- Community Meets, New York, NY, Founder, 01/19, Present, Mentor local individuals and encourage community engagement., Promote inclusivity and teamwork to foster communal improvement.
- Brooklyn Friends School, Brooklyn, NY, Assistant Basketball Coach, 01/13, 12/16, Organize training sessions and mentor high school athletes., Develop strategies to enhance player skills and team performance.
Timeline
Front Desk Manager
Kim Jay Dance Studio
01.2023 - Current
Founder
Community Meets
01.2019 - Current
Sales Representative & Shift Supervisor
CVS Pharmacy
01.2016 - 01.2023
Call Center Representative
National Grid
01.2015 - 01.2017
Assistant Basketball Coach
Brooklyn Friends School
01.2013 - 01.2016
Liberal Arts - Major
Kingsborough Community College
Sociology - Major
City College of New York
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