Sydney Katla
Human Services
Entiat,WA
Summary
Driven and high performing employee seeking a well-structured, professional workplace. Highly efficient and independent employee, who has many years of experience working in a range of settings with others, as well as with the general public.
Overview
15
15
years of professional experience
Work History
Cafe Worker/Customer Service Representative
Wenatchee Natural Foods
05.2026
- Delivered exceptional customer service, fostering positive relationships with patrons.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Trained new staff on cafe protocols and best practices for efficiency.
- Monitored food safety standards to ensure compliance with health regulations.
- Assisted in inventory management, ensuring stock levels met customer demand.
Assistant Head Cook
Lake Chelan ISD
03.2025 - 06.2026
- Managed inventory and reduced waste by implementing efficient ingredient ordering, storage, and usage methods.
- Managed inventory, minimizing waste through efficient ingredient ordering, storage, and usage methods.
- Streamlined time-sensitive tasks by delegating responsibilities based on team members' skills and expertise.
CDS - Direct Care Staff
New Horizons
08.2021 - 01.2023
- Adapted to flexible hours, including night, weekend and holiday shifts to ensure consistent support for clients
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child
- Maintained detailed case histories and reports to comply with strict standards and ensure quality care
- Medication documentation and management for youth
Grocery Clerk
Whole Foods
01.2015 - 08.2015
- Assisted customers with product inquiries, leveraging extensive knowledge of grocery items and their locations to enhance shopping experience.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive a positive experience.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Retrieved items for customers, verifying prices to ensure accurate transactions and customer satisfaction.
Cashier/Assistant to the Store Owner
Bear Foods
07.2013 - 01.2015
- Met customer needs through polite, friendly and attentive service.
- Maintained up-to-date knowledge of products to effectively assist customers with purchases.
- Responsible for purchasing inventory in various departments throughout the store
- Cultivated relationships with wholesalers and distributors, enhancing inventory availability for customers.
- Assisted with restocking shelves and managing inventory, ensuring store remained well-stocked and appealing.
Bulk Foods/Grocery Clerk
Central Market
10.2011 - 07.2013
- Enhanced sales performance by creating visually appealing shelf displays.
- Ensured positive shopping experience by addressing customer concerns and resolving issues swiftly.
- Designed eye-catching displays for promotional events, driving increased sales revenue.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Education
Massage Therapy - Massage Therapy
Columbia River Institute of Massage Therapy
Wenatchee, WA 05.2001 -
Associate of Arts - Human Services
Everett Community College
Everett, WA06-2019
High School Diploma -
Lake Stevens High School
Lake Stevens, WA06-2007
Skills
- Experience providing support to a wide variety of humans ranging in all ages and with various special needs
- Office Administration, including scheduling, phone calls, emails, etc with the general public as well as within companies
- Medication administration and documentation
- Excellent written and oral communication
Timeline
Cafe Worker/Customer Service Representative
Wenatchee Natural Foods
05.2026
Assistant Head Cook
Lake Chelan ISD
03.2025 - 06.2026
CDS - Direct Care Staff
New Horizons
08.2021 - 01.2023
Grocery Clerk
Whole Foods
01.2015 - 08.2015
Cashier/Assistant to the Store Owner
Bear Foods
07.2013 - 01.2015
Bulk Foods/Grocery Clerk
Central Market
10.2011 - 07.2013
Massage Therapy - Massage Therapy
Columbia River Institute of Massage Therapy
05.2001 -
High School Diploma -
Lake Stevens High School
Associate of Arts - Human Services
Everett Community College