Sydney Brock
Lexington,KY
Summary
Dynamic professional with a strong work ethic and exceptional time management skills, honed at Egllc as a Personal Assistant. Proven ability to enhance operational efficiency and client relations through effective multitasking and organization. Committed to delivering quality service while maintaining confidentiality and discretion in all interactions. Along with my history of previous jobs I’m a fast learner with anything that comes my way.
Overview
11
11
years of professional experience
Work History
Personal Assistant
Egllc
08.2020 - 09.2026
- Managed executive calendar and scheduled meetings, optimizing time management for senior leadership.
- Coordinated travel arrangements and itineraries, ensuring seamless logistics for domestic and international trips.
- Assisted in preparing reports and presentations, enhancing communication effectiveness across departments.
- Maintained organized filing system, improving document retrieval efficiency and accuracy.
- Liaised with vendors and suppliers, fostering relationships that supported operational needs of the office.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Patient Coordinator
Foster Medical
10.2018 - 08.2020
- Coordinated patient appointments and managed scheduling software to optimize clinic workflow.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Assisted in insurance verification processes to ensure patient eligibility and coverage accuracy.
- Managed patient records using electronic health record systems, maintaining confidentiality and compliance.
- Trained new staff on office protocols and software systems to ensure seamless operations.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Laser Technician and Cool Sculpting
Marshal Lifestyle Medicine
02.2018 - 10.2018
- Operated laser equipment for various aesthetic procedures ensuring patient comfort and safety.
- Assisted in treatment planning by analyzing patient needs and recommending appropriate laser therapies.
- Maintained accurate records of treatments and patient progress to ensure continuity of care.
- Collaborated with healthcare team to optimize treatment protocols and enhance service delivery.
- Educated patients on post-treatment care, contributing to improved satisfaction and outcomes.
- Monitored equipment performance, identifying issues and coordinating repairs to minimize downtime.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
In-Home Nanny
Multiple Families (care.com)
05.2015 - 02.2018
- Provided attentive care for children, ensuring safety and well-being during daily activities.
- Developed engaging educational activities to foster learning and creativity in children.
- Assisted with meal preparation, promoting healthy eating habits among children.
- Maintained organized schedules for routines, enhancing time management and consistency.
- Communicated effectively with parents to discuss children's progress and concerns.
- Implemented positive discipline techniques to encourage good behavior and social skills development.
- Collaborated with families to create personalized care plans tailored to each child's unique requirements.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
Promotional Model
2020 Companies
06.2017 - 01.2018
- Engaged consumers through product demonstrations and interactive events.
- Developed strong brand awareness by effectively communicating product features.
- Assisted in executing promotional campaigns, enhancing customer experiences.
- Collaborated with team members to optimize event operations and logistics.
- Maintained product knowledge to answer inquiries and drive sales conversations.
- Adapted quickly to changing environments during live promotional events.
- Engaged customers with friendly demeanor and extensive product knowledge.
- Promoted and set up sales using communication and marketing abilities.
- Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.
Sales Associate
LENSCRAFTERS, Luxottica Group
03.2017 - 10.2017
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Implemented promotional strategies to increase product visibility and encourage upselling opportunities.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Wayne County High School
Monticello, KYSkills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Creative thinking capacity
- Strong problem solver
- Attention to detail
- Detail-oriented mindset
- Dedicated team player
- Appointment scheduling
- Valid Driver's license
- Commitment to quality and service
- Administrative support
- Professional and mature
- Schedule management
- Resourceful
- Discretion and confidentiality
- File and database management
- Event planning
- Client relations
Timeline
Personal Assistant
Egllc
08.2020 - 09.2026
Patient Coordinator
Foster Medical
10.2018 - 08.2020
Laser Technician and Cool Sculpting
Marshal Lifestyle Medicine
02.2018 - 10.2018
Promotional Model
2020 Companies
06.2017 - 01.2018
Sales Associate
LENSCRAFTERS, Luxottica Group
03.2017 - 10.2017
In-Home Nanny
Multiple Families (care.com)
05.2015 - 02.2018
High School Diploma -
Wayne County High School