Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Ketchow

Middletown

Summary

Successfully managed front-desk and hostess operations, ensuring welcoming and professional atmosphere for all guests. Utilizes strong communication and organizational skills to ensure smooth operations. Knowledge of guest service protocols and hospitality standards, resulting in positive guest experiences.

Overview

2
2
years of professional experience

Work History

Lobby Hostess

Shadowbrook at Shrewsbury
09.2024 - Current
  • Actively participated in staff training sessions to strengthen skills required for outstanding customer service delivery.
  • Promoted a positive atmosphere in the lobby area, contributing to repeat visits from satisfied guests.
  • Collaborated with team members to develop innovative ways of delivering exceptional guest experiences.
  • Maintained up-to-date knowledge of current trends within the hospitality industry.

Front Desk Associate

06.2023 - 08.2024
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

High School Diploma -

Red Bank Catholic
Red Bank
06-2026

Skills

  • Efficient work ethic
  • Excellent customer service
  • Leadership qualities
  • Dependability
  • File management
  • Professional appearance
  • Listening skills
  • Problem-solving abilities

Timeline

Lobby Hostess

Shadowbrook at Shrewsbury
09.2024 - Current

Front Desk Associate

06.2023 - 08.2024

High School Diploma -

Red Bank Catholic

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